Customer experience surveys are a vital part of operating a profitable company, regardless of the company’s industry, service or product. Such surveys measure customer satisfaction, or dissatisfaction, with an organization’s offerings. They also offer an opportunity to build personal relationships with customers and to determine critical needs.
The Tony Roma’s Customer Experience Survey is designed to gather candid feedback from customers about their most recent dining experience. The company will take both disapproval and praise seriously in order to meet and exceed customer needs. In addition, the survey will help the company build loyalty that can generate a buzz that will attract highly qualified and enthusiastic referrals.
Unfortunately, many businesses do not conduct surveys to gather feedback and reach out to their customers. They fail to realize that happy customers are the secret to longevity and profitability. In the business world, profit and sales are how people keep score, but all of it depends on customer satisfaction. Companies need to measure customer experience to truly grasp how well they are playing the game of business, and surveys are the best way of doing that.
About Tony Roma’s
Tony Roma’s is a casual dining; full service restaurant chain where divers can enjoy steaks and premier barbeque ribs. The Tony Roma’s family boasts more than 150 locations on 6 continents, and is one of the world’s most recognizable brands in the industry. The first restaurant opened in North Miami, Florida in 1972. Originally a burger and steak joint, it is not one of the most popular steak and ribs joint, with a menu that also includes seafood, chicken, pasta, and sandwiches.
How to Complete the Tony Roma’s Customer Experience Survey
You Will Need:
- A PC, laptop or mobile device with internet access.
- A recent Tony Roma’s restaurant receipt with a survey invitation.
- A basic understanding of English, Portuguese, Spanish, Chinese, or Japanese.
- Visit the survey site at www.tonycares.com.
- Select your preferred language to complete the survey.
- Enter the 4-digit store number that appears on your survey invitation/receipt.
- Select the date you visited a Tony Roma’s restaurant, how you dined, and the meal period you dined with them.
- Read all survey questions and answer truthfully based on your dining experience.
- Enter your contact information to become a member of the Roma Rib Expert Club.
- Submit the survey.
- Write the redemption code on your certificate or receipt.
- Tony Roma’s Website: http://tonyromas.com/