tofs Customer Satisfaction Survey


The tofs Customer Satisfaction Survey is a vital business tool that keeps the company feel the pulse of the shoppers. The questions aim to uncover the strengths and weaknesses of the store. Your honest answers are highly appreciated.

If you have a few minutes to spare, then consider using them to participate in the survey. You won’t only help tofs, you will also get the chance to win in the prize draw. Check the rules to see if you qualify. The relevant links are listed below.

About tofs

The Original Factory Shop is a department store that offers discounted goods. It was established in 1969 by Peter Blacks but is now owned by Duke Street Capital. There are more than 200 locations around the UK employing over two thousand workers.

It had humble beginnings selling soap to customers. Now it sells an impressive range of products including homewares, furniture, toys, clothing, and personal care items. Sources vary from the high street brands to its own creations. Growth has been steady with more locations being planned in the next few years.


How to Enter in tofs Customer Satisfaction Survey

You Will Need:

  • A receipt from The Original Factory Shop.
  • A reliable Internet connection.
  • A computer or similar device.
  • A few minutes to finish the survey.


  1. Go to the survey site at
  2. You will first be briefed about the cookie policy. Click continue if you agree or read more by going to the privacy policy link. The rules for the prize draw are also available if you are interested.
  3. On the welcome page, you’ll be asked to enter multiple pieces of information from the receipt. Use the sample image as reference. These include the amount spent, date, time, store number, till number, and TRX number. Press START to access the questions.
  4. Provide your overall rating for your experience. Don’t be afraid to say if you were highly dissatisfied or highly satisfied with the visit.
  5. To help them get a better understanding of your overall impression, provide your rating for specific areas of interest such as the food, the staff, the cleanliness, the price, and so on.
  6. Explain your overall rating in paragraph form using the text box provided. You can write as much as 1200 characters to illustrate your points. The Original Factory Shop will be extremely grateful for the effort.
  7. Indicate whether you received excellent service from the staff. Talk more about it so that the person can be given a well-deserved pat on the back.
  8. Answer questions regarding your shopping habits.
  9. Answer the classification questions. Indicate your gender, age, and number of people in your home.
  10. You will be given a chance to enter the prize draw. Note that you will have to be a legal resident and 18 or older to qualify
  11. Fill out the form by writing your name and contact details. You will be notified in case you win.

Related Links:

The Original Factory Shop has come a long way and is still growing thanks to their ability to meet consumer needs. Give them a visit to see for yourself and share your thoughts in the survey.


Related Surveys

1 Comment

  1. I was served by Abigail Adams in Tofs Bury St Edmunds store on Monday great customer service and helped me with my shopping to my car thank you. I always shop there as I can park store laid out nicely friendly helpful staff
    Vanessa wild very satisfied customer

Leave a Reply

Your email address will not be published.