RaceTrac Customer Satisfaction Survey

Store Survey

Customer satisfaction is a strategy aimed towards ensuring the overall customer experience is great and memorable, in addition to providing excellent services and products. Customer satisfaction is particularly vital when other companies offer identical or similar services or products for similar prices. Any company that can offer the best overall experience will likely have more customers that are loyal and be more successful than other companies are. Therefore, conducting a customer satisfaction survey is likely to pay off over time.

The RaceTrac Customer Satisfaction Survey is a crucial ingredient to the company’s sustainability and growth. This is because satisfied and happy customers are easier to serve, up-sell, and retain. Therefore, it makes basic sense to carry out a customer satisfaction survey. If you recently bought gasoline or any other product at a RaceTrac station or convenience store, complete this simple online questionnaire and tell them what you thought about their products and customer service.

About RaceTrac

RaceTrac Petroleum, Inc. operates a chain of convenience stores and gasoline stations across the Southern United States. It is the third largest private corporation of its kind in the U.S., with more than 370 locations stocked with more than 4,000 products to keep motorists going.

Headquartered in Atlanta, Georgia, the company runs over 600 company owned and third-party operated stores under the RaceWay and RaceTrac names in 12 states.

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How to Complete the RaceTrac Customer Satisfaction Survey

RaceTrac-Customer-Satisfaction-Survey

You Will Need:

  • A computer or mobile device with internet access.
  • A valid and recent RaceTrac store receipt with a survey invitation.
  • A basic understanding of English or Spanish.

Instructions:

  1. Visit the survey site at www.tellracetrac.com.
  2. Click ‘Next’ to begin.
  3. Select the language you would prefer to take this survey.
  4. Enter the store number located at the top of your store receipt.
  5. Enter the following information located on your store receipt: date of visit, dollar amount, and time of visit.
  6. Specify the item you bought on that particular visit.
  7. Enter the transaction or sequence number located on your receipt.
  8. Think about your visit and answer a series of questions based on your RaceTrac experience.
  9. Answer all questions truthfully.
  10. Write your redemption code on your receipt and use it on your next visit to get your free item.

Survey video produced by GuestSatisfactionSurveys Team and RaceTrac customers anonymous.

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Conclusion:

RaceTrac is committed to providing the best customer experience, which is why it is important to receive feedback directly from you. The information you provide will help the company improve future customer experiences. In addition, your feedback will be kept confidential and used collectively as the company strives to meet its mission of making people’s lives more enjoyable and simpler. Since this is an online survey, you can complete it from the comfort of your home at any time. Upon completion of the survey, you will get a code for a free item to use on your next visit to ant RaceTrac location.

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