Payless Customer Satisfaction Survey

Store Survey

If you have a recent Payless receipt with a survey invitation and five minutes to spare, participate in the Payless customer satisfaction survey, which is a simple online questionnaire, available at www.tellpayless.com. The company is inviting its customers to give their independent and valued feedback about their most recent shopping experience at a Payless store. In return for your time and consideration, you will get a coupon number to redeem when you make your next purchase at a Payless store.

As one of the biggest discount footwear retailers in the world, Payless understands the value of customer feedback, which is why the company is asking you to participate in this survey. It will help the company pin down its customers’ likes, dislikes, and areas that need improvement. Your feedback will also empower the company’s employees to meet milestones based on your needs.

About Payless

Payless ShoeSource, headquartered in Topeka, Kansas, is an American discount footwear retailer founded in 1956 by cousins Shaol and Louis Pozez. The company is owned by Collective Brands, Inc., and is the largest specialty family footwear retail company in the Western Hemisphere. It offers a comprehensive and trend-right range of special occasion and everyday shoes and accessories at reasonable prices for every member of the family.

Payless is a privately held company employing more than 25,000 associates across the world. The company’s journey started on a radical idea, which was, to sell footwear at reasonable prices in a self-select business environment. Close to six decades later, the company continues to follow the same business model combined with excellent customer service to provide an engaging and exciting shopping experience for its valued customers.

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How to Complete the Payless Customer Satisfaction Survey

You Will Need:

  • A computer or mobile device with internet access.
  • A valid Payless receipt with a survey invitation.
  • A basic understanding of English or Spanish.

Instructions:

  1. Visit the Payless guest satisfaction survey site at www.tellpayless.com.
  2. Select your preferred language.
  3. Enter the 13-digit access code printed at the bottom of your receipt and click start.
  4. Think about your visit to Payless where you received your survey invitation and answer a series of questions regarding that visit.
  5. Answer all questions honestly.
  6. When you complete the survey, a coupon number will appear. Write it on your Payless receipt and use it to redeem an offer at any Payless store.

Survey video produced by GuestSatisfactionSurveys Team and Payless customers anonymous.

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Conclusion:

Your candid feedback is important to Payless. Measuring customer satisfaction is the key to enhancing your Payless experience and building the company’s brand. In the modern business environment, customer feedback has become increasingly recognized as a vital component in business marketing strategies and planning. Surveys, particularly, are an important part of the customer relationship management process.

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