Businesses can learn a lot by carrying out a customer satisfaction survey. Such surveys can deliver insight that enables businesses to identify opportunities for growth, avoid potential problems and pursue tactics and strategies to increase profitability. The PartSource Customer Satisfaction Survey is designed to accomplish all these. All companies can benefit from a better understanding of their prospective and current customers. Business managers and owners understand that maintaining and expanding a loyal customer base are essential for achieving increased profitability and revenue growth. Unfortunately, too often they make important business decisions based on incomplete information or anecdotal feedback about their target market. Such problems are further compounded by continuing change in customer behavior and the increasing pace of business.
To manage and succeed in the face of these challenges, PartSource needs more consistent, more accurate, and fully representative feedback from its customers that will enable the company’s managers to connect with and understand the customers it serves. When conducted properly, a customer satisfaction survey can provide businesses with the information they need to handle shifting customer expectations and needs. A comprehensive and precise understanding of customer expectations and preferences gives businesses the insight to execute evidence–based, scientific marketing and operational strategies.
PartSource, owned by Canadian Tire, is retail chain specializing in name brand automotive parts. The company specializes in commercial sales to sales to people who work on their own cars. Established in 1999, the company currently operates more than 90 stores in 5 Canadian provinces. It offers thousands of auto parts for trucks and cars and teaches DIY tips from professionals and step-by-step instructions for heavy to light DIY jobs, including tire repair, oil change, and how to change brake pads.
With an impressive combination of outstanding services, competitive prices, a team of expert staff, and quality brand name parts, PartSource delivers an outstanding purchase experience as well as convenience and choice.
How to Complete the PartSource Customer Satisfaction Survey
You will need:
- A valid PartSource stores receipt with a survey invitation
- A PC, laptop or mobile device with Internet access
- A basic understanding of English.
- Visit www.tellpartsource.com.
- Enter the store number, cashier number, date, time, and total amount spent to begin.
- Answer all survey questions candidly.
- Fill out your contact information to enter the prize draw.
- Submit the survey.
- PartSource Customer Satisfaction Survey Terms and Conditions: http://www.tellpartsource.com/websurvey/2/rules/51
- PartSource Website: http://www.partsource.ca/