Mr.Lube Customer Satisfaction Survey

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Online surveys conducted to measure the levels of customer satisfaction are increasingly important for business in the current marketplace. A successful customer satisfaction survey maximizes the retention of existing customers while helping the company to better position itself among prospective customers. The Mr.Lube customer satisfaction survey is an important vehicle for the business, as it measures customers’ satisfaction with its products, services and operations, thereby helping to determine their loyalty. The company needs to ensure you are completely satisfied to achieve a competitive edge in the current competitive marketplace.

Consequently, Mr.Lube is conducting this survey to maximize customer retention and gain customer loyalty. The company understands that true loyalty requires that customers are completely satisfied. Therefore, the company appreciates and values your candid feedback, whether positive or negative. It will instigate changes aimed towards offering you the best products and services. As a sign of their gratitude, you will get a chance to:

  • Win a free oil change weekly
  • Receive ten chances to win $1,000 daily
  • Instantly win other great prizes worth $1,500 weekly

About Mr.Lube

Since 1976, when the company opened its first service center in Edmonton, Alberta, Mr.Lube has grown to offer the same excellent services in more than 165 locations across Canada. This automotive service center chain specializes in offering oil changes and other maintenance services. In fact, it is the largest Canadian quick oil chain.

Arnold and Clifford Giese opened their first location in 1976. This forward–thinking and hardworking father and son team had a clear vision of what customers should expect, and their plan was simple. They planned to deliver fast turnaround, no hassle oil changes without requiring customers to make an appointment. Their concept proved to be a great success.

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How to Complete the Mr.Lube Customer Satisfaction Survey

You Will Need:

  • A PC, laptop or mobile device
  • An internet connection
  • A Mr.Lube receipt with a survey invitation
  • A basic understanding of English or French

Instructions:

  1. Visit the survey site at www.tellmrlube.com.
  2. Select the language you would prefer to take the survey.
  3. Click the link provided and read the terms and conditions for the sweepstakes entry.
  4. Enter the following information to ensure your review makes it to the manager of the store you visited: survey entry code and the date of visit.
  5. Begin the survey.
  6. Carefully read all questions and answer truthfully based on your most recent Mr.Lube experience.
  7. Enter your contact information for contest purposes.
  8. Submit your survey.

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Conclusion:

In an age of lofty expectations and high competition, such surveys are vital tools for listening and communicating with customers about their likes, dislikes, and expectations. Since quality is one of the most important factors when it comes to product or service selection, the company must leverage customer relationships through this survey. Knowing what you think and feel about their products and services, as well as your opinion of what competitors are offering, is crucial for the company’s survival.

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