Guest satisfaction is the degree of satisfaction provided by the offerings provided by a company as measured by the number of happy and loyal customers. A guest satisfaction survey is conducted to establish whether a company’s guests are satisfied or happy with the services or products received from the company. Such surveys can be conducted over the phone, face to face, on handwritten forms, or via internet or email. The Souplantation & Sweet Tomatoes Guest Satisfaction Survey, however, is an online survey, which can be completed by guests with a computer or mobile device with internet access, as well as a valid survey invitation. The feedback received from customers is then analyzed to determine whether changes are needed to increase overall satisfaction levels.
For most businesses, guest satisfaction ratings can have a huge effect. When ratings fall, they warn of potential issues that might affect future profits. In addition, satisfaction ratings can help focus an organization’s workers on the value of meeting guest expectations. They also help in determining exactly how happy, or unhappy, guests are. Research shows that dissatisfied customers rarely complain; however, most of them leave and never come back. This demonstrates how important it is to use guest satisfaction surveys within a company.
About Souplantation & Sweet Tomatoes
Souplantation & Sweet Tomatoes is a U.S. Based restaurant chain serving all you can eat buffets. The first restaurant opened in San Diego, California in 1978. Incorporated in 1983 as Garden Fresh Corp., the company went public in 1995, but reverted to private ownership in 2004. Souplantation trades under the name Sweet Tomatoes outside of Southern California.
Dennis Jay, a bartender at the Bull and Bear, came up with the idea of Souplantation. Together with two of his friends, Dennis opened his first restaurant in 1978. Since then, the company has expanded across the southwest and west, and has restaurants in a number of southeast states. Souplantation also has locations in Missouri, Illinois, Colorado, Kansas, and Utah.
How to Complete the Souplantation & Sweet Tomatoes Guest Satisfaction Survey
You Will Need:
- A valid restaurant receipt with a survey invitation.
- A PC, laptop or mobile device with a survey invitation.
- A basic understanding of English or Spanish.
- Visit the survey site at www.TellGardenfresh.com.
- Enter the TTID number, date, time, and survey code.
- Answer all survey questions truthfully and thoroughly.
- Submit the survey.
- Write the validation code you receive at the end of the survey on your survey invitation to validate your 15% off coupon.
- Souplantation & Sweet Tomatoes Website: http://www.souplantation.com/