Fazoli’s Guest Experience Survey

Restaurant Surveys

The Fazoli’s Guest Experience Survey is designed to gather feedback to help the company tailor its products, services, and restaurants to suit its customers’ expectations and needs. Questions related specifically to the quality of food and services you received will help them evaluate their performance. Most guests do not normally complain about the quality of food and services received or praise good service and food on their own accord. A guest experience survey allows customers to express their perceptions and opinions in an informal and honest manner. This is why Fazoli’s are conducting this survey to elicit guest opinions.

Surveys that are complicated, long, or onerous are insensitive of the guest’s time. Fazoli’s Guest Experience Survey is a short, simple survey designed for guests who are gracious enough to take five minutes off their busy schedules to offer their candid feedback about their dining experience at one of the restaurant chain’s locations. To reward you for your time, Fazoli’s will give you a confirmation code for the special offer printed on your survey invitation. However, you need to complete the survey within 14 days of your visit.

About Fazoli’s

Based in Lexington, Kentucky, Fazoli’s is a fast casual Italian American restaurant chain founded in 1988. The restaurant chain specializes in Italian dishes and cuisine, and is currently operating about 217 restaurants in the United States. The company’s mission is to serve premium quality Italian food to Americans, as well as fast, friendly service.

The company was established by a multi-brand restaurant group called Jerrico, Inc. based in Lexington, KY. Five founding restaurants and 2 years later, the restaurant concept was sold to Seed Restaurant Group, Inc., also based in Lexington. Seed Restaurant Group continued to evolve the Italian fast food concept, adding new dishes such as pizza, baked pastas, entre desserts and salads, as well as their unlimited signature breadsticks.

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How to Complete the Fazoli’s Guest Experience Survey

You Will Need:

  • A valid Fazoli’s restaurant receipt with a survey invitation.
  • A PC, laptop or mobile device with internet access.
  • A basic understanding of English.

Instructions:

  1. Visit the survey site at www.tellfazolis.com.
  2. Enter the following pieces of information from your survey invitation to begin: 4-digit store number, time, and date.
  3. Answer some questions about the Fazoli’s where you got your survey invitation.
  4. Submit the survey and get your validation code.

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Conclusion:

When this survey has been completed and the company has analyzed the trends, it will act on what the feedback has revealed. If the feedback indicates that there are certain areas that need improvement, Fazoli’s will do so immediately to improve their guests’ experiences. A survey that does not evoke changes sends a bad impression about the business’ commitment to excellent customer service.

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