Banfield Pet Hospital Client Experience Survey

Health Survey

Client experience research is one of the most important forms of market research. Most successful companies regularly conduct client experience surveys to measure client satisfaction. In fact, a client satisfaction survey can be used to evaluate services and products, is a linchpin in service improvement, and offers a portal to client feedback and communication.

In many cases, companies may not know a problem exists until they hear it from their clients. In addition, companies that do not have quantifiable data may not know if the criticism is something that most customers experience. Therefore, the Banfield Pet Hospital Client Experience Survey is designed to give clients a vehicle through which they can express their views and suggestions.

Banfield Pet Hospital understands that happy clients are more loyal and offer great word of mouth marketing. In addition, they purchase more frequently. The company values your feedback and appreciates you taking the time to complete their survey. Whether you had a great experience of a terrible one, they want to know. As a sign of appreciation for your time, you will be entered into a drawing to win $2,000.

About Banfield Pet Hospital

Founded in 1955, Banfield Pet Hospital is a privately owned company operating veterinary clinics in the US, UK, Puerto Rico, and Mexico. Headquartered in Portland, Oregon, the company is part the Mars Inc. group of companies, and operates more than 900 clinics, mostly within PetSmart stores. Banfield Pet Hospital is the largest privately owned practice of its kind in the United States.

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The company strives to employ its resources, relationships and reach to improve the wellness of communities, pets, and the veterinary profession. Everyone in the company shares a common goal, which is to provide the highest quality preventative health care for pets.

How to Complete the Banfield Pet Hospital Client Experience Survey

You Will Need:

  • A PC, laptop or mobile device with internet access.
  • A recent Banfield receipt with a survey invitation.
  • A basic understanding of English or Spanish.
  • Be a legal resident of the US who is 18 years of age or older to enter the sweepstakes.

Instructions:

  1. Visit the survey site at www.tellbanfield.com.
  2. Enter the survey code located on your invoice.
  3. Answer all survey questions honestly and thoroughly.
  4. Provide your contact information for sweepstakes entry.
  5. Submit the survey.

Survey video produced by GuestSatisfactionSurveys Team and Banfield Pet Hospital customers anonymous.

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Conclusion:

Client satisfaction surveys allow companies to communicate and build relationships with customers. Statistics show that loyal clients can help drive profits for a company. Whether they buy once every year or every week, communicating with them through surveys is a great way of reaching out to them. Client satisfaction is arguably the most important measurement a company can take for its business. Nothing affects profits more than client satisfaction.

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