Guest satisfaction is a vital ingredient to a business’ growth and sustainability. It is important to know whether guests are satisfied with the products and services on offer, which is why Taco Cabana is conducting the Cabana Cares Guest Satisfaction Survey. When it comes to guest satisfaction surveys, there are many approaches about how to ask, what to ask, and when to ask. The ‘how’ can include in depth interviews, observational research, mystery shopper, focus groups, and other qualitative research approaches. It can also include quantitative research such as online questionnaires, one-on-one interviews, and telephone interviews.
The ‘what’ can be a series of questions around certain issues or topics such as timely delivery, product quality, staff courtesy, and more, or a single guest experience metric. The ‘when’, on the other hand, can be a certain point on the customer’s journey, for example, immediately after a purchase or at periodic intervals. The Cabana Cares Guest Satisfaction Survey consists of a series of questions designed to measure how satisfied you were with your most recent Cabana experience.
About Taco Cabana
Taco Cabana is a fast casual restaurant chain that specializes in Mexican cuisine. Headquartered in San Antonio, Texas, it is a subsidiary of Fiesta Restaurant Group. Taco Cabana operates more than 160 restaurants throughout Texas, New Mexico and Oklahoma. Most of the chain’s restaurants are open 24 hours a day and have a drive-thru. For most of the company’s history, all restaurants were pained in the chain’s signature pink. In addition, the chain is famous for its patio, semi-enclosed and interior dining areas, as well as the handmade menu items, which are prepared daily on site in open cooking areas.
The Fiesta Restaurant Group specializes in the running of ethnic, fast casual restaurant brands that serve distinct flavors. The corporation owns, operates, and franchises the Taco Cabana as well as the Pollo Tropical brands, with more than 280 locations in the southern United States, Central America, the Caribbean, and South America.
How to Participate in the Cabana Cares Guest Satisfaction Survey
You Will Need:
- A valid Taco Cabana restaurant receipt with a survey invitation
- A PC, laptop or mobile device with internet access
- A basic understanding of English or Spanish
- Visit the survey site at www.tcfeedback.com.
- Select your preferred language.
- Enter the sixteen-digit coupon code and the five-digit pass code found on your survey invitation.
- Answer all survey questions based on your experience at the Taco Cabana where you got your survey invitation.
- Fill out your contact information.
- Submit the survey.
- Taco Cabana Website: http://www.tacocabana.com/