Dunelm Customer Satisfaction Survey

UK Survey

By completing the Dunelm Customer Satisfaction Survey, you will help the company understand your needs better by telling them about your most recent shopping experience at one of their stores. The company needs your candid feedback to serve you better and make improvements where necessary. They want you to have a great experience every time you step into one of their stores and understand that, as a customer, you may have valuable insight that may be unclear to them. For simply answering a few simple questions, you will get to enter a prize draw to win £250 to spend in any of their stores.

A good customer satisfaction survey essentially answers one important issue. How good a business is at helping customers solve their problems easily and quickly. Most business owners and managers wonder how to go about setting up a customer satisfaction questionnaire, the best questions to ask, are best practices, and, more importantly, how to follow up and use customer feedback.

The key, however, is to design a process that allows them to easily monitor and implement incoming data into their business practices. Businesses should focus on reducing friction by ensuring that customers are able to easily and quickly find solutions to their problems. Essentially, any customer who knows that his/her reason for visiting will be taken care of promptly, efficiently, and without him/her needing to do too much, will be a loyal customer.

About Dunelm

Dunelm is a big UK-based home furnishings retail chain with more than 100 stores across the country and more than 40 implant Pausa coffee shops throughout the UK. Headquartered in Watermead Business Park in Leicestershire, the company is one of the largest homewares retail chains in the UK. Founded in 1979, Dunelm provides a comprehensive range of home products to a wide customer base.


How to Complete the Dunelm Customer Satisfaction Survey

You will need:

  • A Dunelm store receipt with a survey invitation.
  • A computer or mobile device with Internet access.


  1. Visit www.TalkToDunelm.co.uk.
  2. Specify whether your purchase was a store visit or home delivery.
  3. If it was a store visit, select the location you visited, the date of visit, and the time of your visit.
  4. Answer all questions truthfully.
  5. Provide your contact information to be entered into the monthly prize draw.
  6. Submit the survey.

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Standing out in a world full of choices is difficult. Thus, earning loyalty to a certain store or brand takes more than simply offering a good product or service. Customer service, price, reputation, and good communication are just of the factors involves in a client’s decision-making process. That is why knowing what a customer really wants can make the difference between fading and flourishing. Through the Dunelm Customer Satisfaction Survey, the company aims to understand the motivations and needs that drive your purchase decisions. Done just right, customer satisfaction surveys do not just give businesses insight; they also strengthen the connection between the business and the customer and drive loyalty.



  • I have tried to take the survey but been foiled by the computer who would no accept my receipt code !
    On visiting Stafford Store on cold Sunday, looked forward to HOT Chocolate Drink, which was unfortunately served cold. I do feel the cold and was looking forward to this.
    The bacon baps were lovely and tasty but as he had to return to the counter and wait quite a long time, for the drink to be dealt with, by the time my husband was able to sit down to eat his, it was cold too. He didn’t want to ‘complain’ as such just to ask if he could have a HOT drink for us. Eventually he was attended to, after having to wait in the queue again and although the young lady was pleasant – all that happened was that she emptied half of the drink away and filled it up with hot water, which made it WARM.
    As I say, it was a cold day and we were glad of drink but as the lady sat on table next to us left, she actually approached us to say “She would be writing in on our behalf and contact you, to state she didn’t feel the way we were treated was very good.”
    I use a wheelchair and found no problem with the store/lift etc. to access restaurant but was disappointed after looking forward to a hot chocolate but instead felt we were met with a catalogue of errors. My husband suggested that either the sales assistant was a trainee or that there was a problem with the drinks machine. He was surprised at what she did to rectify the problem but by the time he was served in queue for second time as his sandwich had also become cold, felt he would sit down and just have warm drink because he didn’t feel young lady would do anything different.

    Staff were pleasant and better mannered than the only other time we have used a Dunelm Restaurant on Sun pm, at Cannock. On which occasion the young lady was rude for, despite our being only customers she, slammed plate onto table as if we were an irritation to her so, will certainly not visit Cannock store again.

  • Called into Dunelm,Chesterfield to get curtain hooks and was informed that they did not stock Harrison track hooks.
    This was a surprise for a firm like Dunelm to stock only one style of curtain rail.

  • I am a grandmother and I was putting together a Swing box for my Grand daughter for her new flat. Everyone needs one,

    Selection of scissors, needles, several colours of thread. Pack of mixed size White buttons, bag of mixed size black buttons, inch tape etc.

  • Have just completed your survey, I might add with difficulty. I do have a receipt for goods purchased at the Leeds store on 3.6 2017 in the afternoon approx. 2.00-3.00 pm. I tried to enter the 4 digits no asked for but message came up as not correct ( I assure you they were) so had to tick the no receipt box. From a really pleasant experience at the store I had a very frustrating time trying to complete the survey.

  • absolutely love dunelm products especially the bedding department just fantastic quality always shop there with great satisfaction

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