Old Navy Canada Customer Experience Survey

Retail Survey

Customers feel valued when they are asked for their opinion and perceptions. By conducting the Old Navy Canada Customer Experience Survey, the company will gain valuable insight into what customers want and how they feel about the company’s offerings. The company is prepared to make changes based on the feedback received to improve customer experience.

Customer satisfaction surveys can provide information a business may not know, including factors such as employee behavior. Such surveys are critical in the modern business environment. Many customers do not complain when they are unhappy or dissatisfied. Instead, they tend to share their experiences with their friends, family, and through social media. They also take their business elsewhere. Unless a business proactively consults its customers, it may never discover what it is doing wrong.

Customer satisfaction is a phrase that gauges how products and/or services offered by a company meet or exceed customers’ expectation. It is important because it provides businesses with a metric they can use to improve or manage their businesses. Customer satisfaction levels allow businesses to determine how likely a customer will make a purchase in the future. Low satisfaction levels are a warning sign that customers are unhappy/dissatisfied and at risk of switching to a competitor. In a competitive business environment where companies compete for customers, customer satisfaction is an important differentiator. Successful businesses are those that make customer satisfaction a priority in their business strategy.

About Old Navy Canada

Old Navy is a clothing and accessories retail chain owned by Gap Inc., and is headquartered in San Bruno and San Francisco, California. Old Navy Canada offers clothing and accessories at prices that one cannot believe. Everything from jeans and t-shirts to seasonal fashion favorites can be found at Old Navy. Founded in 1994, the company became the first retail chain to surpass $1 billion in annual sales in less than 4 years in 1997.

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How to Participate in the Old Navy Canada Customer Experience Survey

Old-Navy-Customer-Experience-Survey

You will need:

  • A valid Old Navy Canada store receipt with a survey invitation
  • A PC or mobile device with Internet access
  • A basic understanding of English, French or Spanish

Instructions:

  1. Visit www.survey4oldnavyca.com.
  2. Select the country where you made your purchase.
  3. Choose your preferred language.
  4. Type in your age and select your gender.
  5. Answer all survey questions candidly.
  6. Submit the survey.

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Conclusion:

Contrary to what many business owners think, price is not the only reason for customer churn. The main reason why customers leave is because of the overall poor quality of customer service. Old Navy Canada is using this customer satisfaction survey to reduce customer churn. The company’s management and employees want to hear about your shopping experience. Your candid feedback will help them continue to improve their services to you. Once you have submitted the survey, you will get a code word to receive a 10 percent discount on your next purchase in one of the company’s stores.

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