Ross Customer Satisfaction Survey

Store Survey

Satisfying customers is the key to running a successful business. Businesses, therefore, should know whether their customers are happy with what they are delivering. The easiest and most efficient way to get this information is through a customer satisfaction survey. The Ross customer satisfaction survey aims to gather feedback from customers in order to know whether they are satisfied. According to Louis Pasteur, a scientist, a science is as established as its measurement tools. This concept also applies when it comes to running a business. To succeed and stay in business, modern companies must do everything it takes to retain their customers. However, to accomplish this goal, they must be able to calculate and boost customer loyalty, and customers are only loyal to a business when their needs and expectations are met.

For the past few decades, smart business owners and marketers have been conducting customer satisfaction surveys in order to understand what their customers want and how they feel. Such surveys are a very effective measurement tool because they save businesses from having to guess how customers feel about them. Traditionally, companies conducted surveys face-to-face, by phone, or by email questionnaires. While any system meant to seek feedback from customers is good, online customer satisfaction surveys are the most convenient for customers because they can complete them any time they want from the comfort of their homes or places of work.

About Ross

Ross, the largest off-price retail chain in the United States, has enormous purchasing power. The company’s buyers hunt the globe for the latest styles and best brands and work directly with manufacturers to get the best deals for customers. In order to pass more savings to customers, the retail chain avoids window displays, fancy decorations, and mannequins in its stores.

The company is also committed to giving back to its local communities through various partnerships, and working together with the aim of helping kids build confidence, achieve academic success, and lead healthy lives.


How to Complete the Ross Customer Satisfaction Survey

You will need:

  • A mobile device or computer with Internet access.
  • A Ross store receipt with a survey invitation.
  • A basic understanding of English or Spanish.


  1. Visit
  2. Choose your preferred language.
  3. Enter the receipt number.
  4. Answer all survey questions.
  5. Fill out your contact information.
  6. Submit the survey.

Survey video produced by GuestSatisfactionSurveys Team and Ross customers anonymous.


Online customer surveys such as the Ross customer satisfaction survey have replaced the more traditional surveys. They are less time-consuming and cheaper. This survey will allow the company to connect with its customers and get a clear grasp of what they are looking for and feeling. Customer satisfaction surveys also help businesses keep their customers updated on new developments and other important news. Ross wants its customers to understand that they have a voice and are appreciated. When you complete the Ross customer survey, you will get a chance to participate in a prize draw to win a $500 gift card, or a $100 gift card second prize.

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  • Having visited the Post Office @110 Terminus Road Eastbourne BN213AL on 5th October to post an urgent parcel for my sisters birthday the following day (having forgotten all about it) I had to buy a small parcel box and post in time – the box was a nightmare to put together HOWEVER over came a Post Office chap called Lewis.. what a relief within minutes this chap had made up the box.. sellotaped it and worked out the best and quickest way to get this to my sister.. which she did and on time..

    Every Post Office should have a Lewis!

  • very affordable price of all the commodities to buy The items are very classy and w good quqlity ..The people who work are approchable .The store itself are well organize .I love shooping at ROSS .

  • The manager on Mont prospect I’ll store 1567
    Is very Rude and not respecting the customers and a liar and assuming things out of my own mind you could call me at my cell phone number 312 547 0699

    • Always I love going shopping to Ross, good prices, good items, and variety and always I have to buy presents for family and friends and nothing better to go Ross. Thanks for all.

  • Mrs. Andrea_______________, the store mgr. in the southlands store(in Aurora, Co.) provided me w/attentive, cordial & understanding svc. &, she most assuredly must be lauded to the fullest extent possible!

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