Quest Diagnostics Patient Satisfaction Survey

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The Quest Diagnostics patient satisfaction survey is designed to help the corporation identify ways of improving its services. Ultimately, that translates to happier patients and better care. A patient satisfaction survey can be useful because it can help improve communication with patients and performance. In fact, the government and health insurance companies often rely on patient satisfaction measures to assess provider performance. This survey will help Quest Diagnostics prepare to meet and exceed future patient satisfaction needs and requirements.

A patient satisfaction survey is an important tool for healthcare players intent on improving patient experience. Used correctly, it can accurately capture patients’ perspective on the quality of service they received. By analyzing and aggregating data from the survey, Quest Diagnostics can identify problems and areas of concern that may be preventing higher patient satisfaction ratings. For example, lack of information or problems with communication.

About Quest Diagnostics

Quest Diagnostics Inc. is a company that provides clinical laboratory services. It offers a wide range of services and products that benefit healthcare providers, patients, pharmaceutical medical device corporations, employers, and life insurance companies. Established in 1967 as Metropolitan Pathology Laboratory, Inc., it is one of the leading providers of diagnostic testing, which is needed to make informed healthcare decisions.

The company’s services range from routine blood tests, such as white blood cell count, pap testing and total cholesterol, to more complex molecular and gene-based testing. Quest Diagnostics runs operations in the U.S., U.K., Mexico, Puerto Rico, and Brazil. It also has a laboratory in India, and collective agreements with various clinics and hospitals around the world.

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How to Complete the Quest Diagnostics Patient Satisfaction Survey

Quest-Diagnostics-Patient-Satisfaction-Survey

You Will Need:

  • A computer or mobile device with internet access
  • A basic understanding of Spanish or English

Instructions:

  1. Enter the survey site at www.questdiagnosticsfeedback.com.
  2. Choose your preferred language.
  3. Specify whether you visited a physician’s office or a patient service center.
  4. If it took place at a service center, select the center you visited most recently.
  5. Enter the date you visited the patient service center, specify whether you scheduled an appointment prior to visiting, and choose the time of day you visited the center.
  6. Answer a series of questions regarding your experience at the patient service center you visited.
  7. Answer all questions honestly and thoroughly.

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Conclusion:

By helping Quest Diagnostics to better understand your needs, the corporation will be able to handle the growing complexity of the healthcare industry. Capturing your voice is a vital part of the company’s performance improvement. This online survey provides actionable and meaningful insight into how patients feel about the company. The survey should take you less than 5 minutes of your time, and your feedback is important in helping the company continue to deliver high quality patient care.

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2 Comments

  1. I have just had some blood tests done at the Quest Diagnostic Center in Suffern. The Technician who took care of me was
    “Sunny”. I have had him in the past; he has always been pleasant, very proffessional,and polite. Quest can be very proud of him.

  2. On 2/10/2016 I Had my blood test done on Quest By Arturo, he is a great proffissional and very very polide.
    Thanks Arturo for your good job.

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