U.S. Postal Service Customer Experience Survey

Public Service Survey

The United States Post Office is famous for getting us our mail no matter what rain or shine, sleet or snow. Because of this it is no wonder that the Post Office cares so much about what we think of their services. The U.S. Postal Service is dedicated to providing every mail recipient and sender with dependable service that families and businesses alike can count on. Because of this USPS created the Post Office Tell Us customer survey. You can find this survey located at www.postalexperience.com/pos. It takes about 2 minutes to complete.

The survey helps you to have your voice heard and tell USPS what you think, what went wrong or what it is doing right. Your feedback helps the Post Office to do a better job for you, ensuring the safety of every letter, every package and every item you send or receive. Take a few moments out of your day today to let the Post Office know your opinions and experiences at your local post office. The USPS greatly appreciates your time and thoughts.

About The United States Post Office

The USPS has roots that go all the way back to 1775. The United States Postal Service is a government agency that works to provide citizens with impeccable mail services. The USPS offers a variety of different shipping rates and delivery speeds to suit specific needs. Though USPS has plenty of competition, it continues to be the most widely used form of shipping in the nation.

In popular culture, the USPS played a big part on movies such as the 1947 classic Miracle on 34th Street. Charles Bukowski also wrote a book in 1971 entitled simply Post Office. There were 625,113 employees of the United States Postal Service as of 2016. As of 2014, the company operated 211,264 mail vehicles across the nation.


How to Enter the U.S. Postal Service Customer Experience Survey


You’ll Need:

  • Your United States Postal Service receipt.
  • 2 minutes to finish the survey.
  • An internet connection.

Enter By Online:

  1. Go to www.postalexperience.com/pos.
  2. Get out our USPS receipt.
  3. Select the language you wish to complete the U.S. Postal Service customer experience survey.
  4. Click “next”.
  5. Enter the zip code located on our receipt.
  6. Select the location of your purchase.
  7. Enter the date on your receipt.
  8. Complete the satisfaction questions that will be unique to your visit.
  9. Enter submit.

Watch this video to understand the procedure for Enter by online the survey.

Survey video produced by GuestSatisfactionSurveys Team and The USPS customers anonymous.

Contact U.S. Postal Service

    • Customer service: 1 (800) 275-8777
    • Technical support: 1 (800) 344-7779
    • Sales: 1 (800) 610-8734
    • Delivery tracking: 1 (800) 222-1811


Survey Name U.S. Postal Service Customer Experience Survey
Survey Official Website https://postalexperience.com/pos
Survey Prize n/a
Entry Method By Online
Survey Expiry Date n/a
Coupon Limit n/a

The United States Postal Service is highly dedicated to providing you with the utmost in service and customer satisfaction. Take the time out of your busy day today to tell the USPS what you loved or didn’t love about their service. Rest assured that every survey is read with care and that your voice matters.

Sources and Citations



  • I am surprised ,10 stars service done by angels. You have to be proud of such nice,smiling,professional ,helpful employee at college estates Frederick.
    Thank you

  • Wonderful lady working the window. She was very helpful, positive attitude, and professional. I appreciated her going above and beyond. I have been to many post offices in my travels, but the Jackson, MO postal worker got my first thumbs up reply.

  • I have been doing my postal business at the Downtown Ypsilanti Post Office since my arrival here in 1988. They are always friendly, efficient and helpful!

  • I arrived at the Yuba City P.O. 20 minutes before closing; still, clerk 14 took on the project of stamping each individual extra sized envelope, 2 different sizes, and worked overtime to finish over 80 pieces of mail. I offered a box of cookies my next time in but she smiled and said no thanks. I was anxious to get them in the mail ASAP and she outdid herself for me. Much appreciated.

  • Went to the Butztown Pa. post office today. The clerk, in training, did a great job getting my package taken care of in a fast and professional manner. Her trainer is doing a good job in her training. Thanks

  • 5 Star experience on 11/7/17! Postal person was friendly and competent! This positive customer service took place at the 121 San Anselmo Ave., San Anselmo CA.

  • I’ve always had a good experience a the Palm Harbo Post Office branch on US 19. The clerks have been courteous and willing to help beyond what I would consider standard assistance. However, I wasn’t thrilled about my one encounter with a manager/branch postmaster.

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