Pollo Tropical Guest Satisfaction Survey

Restaurant Surveys

The Pollo Tropical Guest Satisfaction Survey is aimed at assisting the management of Pollo tropical identify their customer approval ratings. The survey is available at www.pollolistens.com will assist this chain of restaurants identify customers to act as brand ambassadors and the unsatisfied ones. Pollo tropical vales your feedback, take time to give your opinions.

Through the survey, the Pollo Tropical staff will understand the need to surpass the expected customer care and therefore improve how they attend to the customer. Both positive and negative reviews will provide an opportunity to gauge the performance and market position held by Pollo tropical. In addition, the feedback will inform the company on the areas with potential to derail the firm.

About Pollo Tropical

Pollo tropical, found in 1998, is a chain of restaurants operating under the Fiesta Restaurant Group. It specializes in the Caribbean Cuisines. The chain is headquartered in Florida and is famed for its grilled and marinated chicken besides other sides such as rice and beans. There are over 5300 Pollo employees providing various services to the customers.

To date, the restaurant operates more than 160 restaurant location across Georgia, Texas, Tennessee, and Florida. There are six college campus restaurants licensed to operate and over 35 franchises scattered across Caribbean, Puerto Rico, south and Central America. The chain is seeking more opportunities to expand their services.

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How to Complete the Pollo Tropical Guest Satisfaction Survey

You will need:

  • Comprehension of both written English and Espanol.
  • Devices that can access the internet.
  • A Valid coupon with an invitation to take the survey. This coupon has to be used within 7 days after the visit.

Instructions:

  1. Go to www.pollolistens.com to access the customer survey.
  2. Selected your preferred language.
  3. To start the survey, enter the 16-digit coupon code located at the bottom part of your receipt.
  4. Enter the 5 digits pass code at the bottom end of your receipt and click the start button.
  5. Fill in your review frankly. You will be prompted to select the location you accessed the services as well as where you would like to take your next meal in order to claim the discount.

For further convenience, watch this video to understand the procedure for participating in the survey.

Survey video produced by GuestSatisfactionSurveys Team and Pollo Tropical customers anonymous.

Conclusion:

The survey accord the customer a chance to contribute to the future of the Pollo Tropical by helping improve Pollo’s services. This is because Pollo Tropical prides in having happy and satisfied customer all the time. The cuisines are also constantly improved to meet the customer needs and requirements. It is therefore essential that you provide accurate and honest information concerning your visit.

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