It takes continuous effort to achieve and maintain high customer satisfaction levels. As the business environment becomes more competitive, companies are scrambling to improve customer experience and satisfaction to keep their existing customers rather than allocating additional resources to attract new ones. This is because it costs significantly more to chase and get new customers than it does to hold on to existing ones. This is key to understanding the move towards tracking customer satisfaction levels. Measuring customer satisfaction and experience is a fairly new concept to many businesses, which tend to focus on balance sheets and income statements. Modern businesses now recognize that the current economy has transformed things. Crowded markets and increased competition with little product/service differentiation have indicated to modern businesses that their focus must change.
The PetSmart Grooming Customer Satisfaction Survey will provide the organization with the necessary tools and knowledge needed to implement effective and appropriate changes. Businesses that are succeeding in the current global economy understand the importance of measuring customer satisfaction. Only by doing so can they improve customer loyalty and understand how to better attract new clients. Customer satisfaction is a strategic weapon that can improve profits and bring increased market share.
PetSmart is a retail chain operating in the US, Puerto Rico, and Canada engaged in the sale of pet products and services such as dog training and grooming, day care, and dog and cat boarding facilities. The company also offers a wide range of animals for adoption and sale, such as fish, birds, reptiles, amphibians, and a varied selection of small animals like gerbils, guinea pigs, mice, and hamsters.
Founded in 1986, PetSmart opened its first store, called PetFood Warehouse, in the Phoenix area. Today, the retail chain operates more than 1,350 stores.
How to Participate in the PetSmart Grooming Customer Satisfaction Survey
You will need:
- A valid PetSmart store receipt with a survey invitation
- A PC or mobile device with Internet access
- A basic understanding of English or Spanish
- Visit www.petsmartgroomingsurvey.com.
- Choose your preferred language.
- Enter the 16-digit pin number located on your survey invitation.
- Select the web address that is printed on your receipt.
- Indicate your age and specify whether you are a PetSmart employee.
- Answer all survey questions candidly.
- Submit the survey.
- PetSmart Website: https://www.petsmart.com/