Zaxbys Customer Satisfaction Survey


Zaxbys Customer Satisfaction Survey, powered by In Moment, is an opportunity for you to voice your opinions and feedback for your latest visit to one of their restaurants. The survey was designed to analyze customer approval or disapproval over several aspects of the restaurant, such as price and quality, the menu selections and food options, the cleanliness of the restaurant and how well you were treated as a customer. The survey is available at and will help the restaurant identify key areas in which they need to improve.

Customer satisfaction surveys are important tools for many businesses as it allows them to hear feedback directly from the people they are trying to impress the most, their customers. If you are unhappy with your latest Zaxby’s dining experience, it is essential you let the company know, which gives them the chance for improvement. If you are happy with Zaxby’s, it is just as important that you let them know, so they can continue doing things in a way that keeps their customer satisfaction rate high.

About Zaxby’s

Zaxby’s is a corporately owned and franchised chain of restaurants known for serving chicken wings. The fast-casual restaurant also serves chicken fingers, french fries, Texas toast, soups, salads and sandwiches. Other menu offerings include appetizers, desserts and a menu just for kids.

It was founded in 1990 and now has over 800 locations throughout 18 states, operating primarily in the Southern United States. The fast food chicken restaurant got its start in Statesboro, Georgia and the first restaurant to open its door outside of Georgia was located in Bowling Green, Kentucky in 1994. Today, it is headquartered in Athens, Georgia.


How to Complete the Zaxbys Customer Satisfaction Survey


You Will Need:

  • Your most recent Zaxby’s receipt.
  • Internet access.
  • Knowledge of the English language.


  1. Visit to access the survey.
  2. With your latest Zaxby’s receipt in hand, enter in the following information: the time of your visit, the amount you spent during the visit and the survey invitation code found towards the bottom of the receipt.
  3. Click “Enter” to proceed.
  4. With your latest Zaxby’s dining experience in mind, answer all survey questions candidly and as honestly as possible.
  5. When you complete the survey, note if there is a validation code which lets you know the survey is complete.
  6. You have the option to enter in your personal contact information in case Zaxby’s would like to follow up with you based on your experience.
  7. Upon completion of the survey, you are eligible to enter the sweepstakes for a daily and weekly prove giveaway.

Survey video produced by GuestSatisfactionSurveys Team and Zaxby's customers anonymous.

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