Customer satisfaction is at the foundation of human experience, reflecting on people’s liking of an organization’s business activities. High customer satisfaction levels are indicators of customer loyalty, customer retention, and product and/or service repurchase. Successful companies focus on creating and strengthening great customer experiences in order to retain existing customers and win new ones.
Well-executed customer surveys provide valuable insight that is needed to create and strengthen great customer experiences. When customers have a pleasurable purchase experience, they often want to go back. It is always good to remember that customers make purchase decisions based on their individual needs and expectations. By conducting the HoneyBaked Guest Satisfaction Survey, the company wants to discover those purchase reasons by giving guests a chance to reveal what really shapes their thinking.
Post purchase guest surveys reflect the satisfaction of the individual guest at the time of service and/or product delivery. Such surveys are usually used as part of the customer relationship management process. They focus on securing a long-term relationship with the individual guest. The HoneyBaked Guest Satisfaction Survey will provide a clear snapshot of guest experiences, expectations, and concerns. The company will use the feedback it gets to improve its products and service delivery. Continuous guest satisfaction tracking is often part of the management strategy to guarantee quality is always at its highest level.
Founded in 1957, HoneyBaked is a food retail chainthat sells turkey breast, ham, and other pre-cooked entrees, desserts, and side dishes. When Harry J. Hoenselaar, the company’s founder, opened his first store in Detroit, Michigan, he did so because he believed in a bright idea. His idea produced one of the best tasting and popular hams in the world. By using the best bone-in smoked ham, he created a curing, special cooking procedure that brought out a great taste that is simply perfection. His patented process made the company what it is today. Even today, HoneyBaked is still committed to making every ham the same way.
How to Complete the HoneyBaked Guest Satisfaction Survey
You will need:
- A mobile device or PC with Internet access.
- A HoneyBaked store receipt with a survey invitation.
- A basic understanding of English.
- Visit www.myhoneybakedfeedback.com to begin the survey.
- Enter the date, time, and survey code from your survey invitation.
- Answer all survey questions candidly.
- Submit the survey.
- HoneyBaked Website: https://www.honeybaked.com/