Lowe’s Customer Satisfaction Survey

Retail Survey

About Lowe’s Customer Satisfaction Survey

Lowe’s is interested in gathering insights pertaining to the purchase decisions of its customers. And what’s a better way of doing that than giving customers a chance to participate in the Lowe’s Customer Satisfaction Survey that is available at www.lowes.com/survey and offering them exciting gift cards!

The Lowe’s Customer Satisfaction Survey is a straightforward online survey that hardly takes ten minutes to complete. As a result, both Lowe’s and you, as a paying customer of the company, can reap amazing benefits. The customer feedback allows Lowe’s to improve its product quality and service standards, and the customers get a chance to share their positive or negative purchase experiences with the Lowe’s management.

About Lowe’s

Lowe’s is a renowned American chain of home improvement stores located in the United States, Canada, and Mexico. Lowe’s business journey started in 1946. Back then it was a small hardware store. Today, the chain runs 1,840 stores in the three countries mentioned above. Lowe’s customer base comprises both renters and homeowners who prefer completing home improvement projects on their own.


Lowe’s is ranked as the second largest hardware chain of stores in the entire world. Aside from gaining a reputation for keeping its product quality and customer service consistent through all these years, Lowe’s is also known for its CSR activities. The company helps the communities it serves by offering them various initiatives geared towards public education and overall community improvement.

How to Participate in the Lowe’s Customer Satisfaction Survey


  1. Log on to www.lowes.com/survey to participate in the Lowe’s Customer Satisfaction Survey.
  2. Select the country you live in. You have only two options to choose from – the U.S. and Canada.
  3. Choose between English or Spanish language.
  4. Enter the time of your purchase, the total amount spent, and the 12-digit ID number. You can find all this information printed on your store receipt.
  5. Enter your name and contact details if you wish to be entered in Lowe’s $5,000 gift card sweepstakes drawing.
  6. Answer all the questions candidly based on your recent visit to a Lowe’s store.

For further convenience, watch this video to understand the procedure for participating in the survey.

Survey video produced by GuestSatisfactionSurveys Team and Lowe's customers anonymous.

Terms & Conditions

  • You have to complete the survey within one week after the receipt date.
  • In order to enter Lowe’s sweepstakes, you must be of 18 years of age and a legal resident of either the United States or Canada.
  • You don’t have to make a purchase to enter the sweepstakes.


Lowe’s awaits your honest feedback that can make the company an even better home improvement chain of stores than it already is. Your valuable feedback can help Lowe’s understand what level of service you expect of it and what changes you would like to see within the chain. As a result of this survey, you can expect Lowe’s to serve you in a better way and to exceed all your expectations.

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  • Very, very, very, very, very special KUDOS to two of the most wonderful assets to the Lowe’s family who work in the garden center at the Alamogordo, NM Lowe’s store! Both Cathy and Megan went way, way, way over the call of duty on my behalf and I will never, ever forget their incredibly kindness and thoughtfulness! I am and will remain overwhelmed! Thanks so much again Cathy and Megan!!!!!!!
    Mary Clark

  • Justin and Kenny were very helpful and answered all questions about the power washer we purchased.Friendly and went beyond what was required.

  • I have been a customer at Palmdale store since it opened. An Miram management went out of her way twice February 17 thank you so very much

  • Thanks to Jeff in the Foley Alabama store 0577. He waited patiently for over a year while my wife and I waited to decide what we were going to do about new cabinets. Every time we visited the store and we saw Jeff I would apologize to him for taking his time and not coming to a conclusion. He would just smile and say that it was ok. It was his job. All the employees at 0577 are great people. Thanks Jeff

  • Jeanine Sarnosky(#2299) At the Bridgeton, MO store was so knowledgeable and helpful to me and my wife in picking out our bathroom vanity top, from the color to the size we need. She was very patient and did not rush us. We will definitely look her up for future items. Thank you Jeanine!

  • Bought some wood to fix a fence. The young man that help was so polite. He helped load the wood on my cart and also pushed it to the check out. After I checked out he pushed the cart to the truck and loaded it for me. His name was Bailey Ward. He is a good worker.

  • Thanks to Chuck Parsons, Store #2251 in Daphne, Alabama for his professionalism, knowledge, patience and personality…..OUTSTANDING employee. I tried to take survey and was unable to do so, but main thing is to recognize Chuck. Thanks.

  • Very happy with the service that was provided by Maria Ortiz at the Lodi CA store.
    She did a great job and my husband and I were very happy with her customer service.

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