Lowe’s Customer Satisfaction Survey

Retail Survey

Lowe’s is interested in gathering insights pertaining to the purchase decisions of its customers. And what’s a better way of doing that than giving customers a chance to participate in the Lowe’s Customer Satisfaction Survey that is available at www.lowes.com/survey and offering them exciting gift cards!

The Lowe’s Customer Satisfaction Survey is a straightforward online survey that hardly takes ten minutes to complete. As a result, both Lowe’s and you, as a paying customer of the company, can reap amazing benefits. The customer feedback allows Lowe’s to improve its product quality and service standards, and the customers get a chance to share their positive or negative purchase experiences with the Lowe’s management.

About Lowe’s

Lowe’s is a renowned American chain of home improvement stores located in the United States, Canada, and Mexico. Lowe’s business journey started in 1946. Back then it was a small hardware store. Today, the chain runs 1,840 stores in the three countries mentioned above. Lowe’s customer base comprises both renters and homeowners who prefer completing home improvement projects on their own.

Lowe’s is ranked as the second largest hardware chain of stores in the entire world. Aside from gaining a reputation for keeping its product quality and customer service consistent through all these years, Lowe’s is also known for its CSR activities. The company helps the communities it serves by offering them various initiatives geared towards public education and overall community improvement.


How to Enter the Lowe’s Customer Satisfaction Survey

Enter by Online:

  1. Log on to www.lowes.com/survey to participate in the Lowe’s Customer Satisfaction Survey.
  2. Select the country you live in. You have only two options to choose from – the U.S. and Canada.
  3. Choose between English or Spanish language.
  4. Enter the time of your purchase, the total amount spent, and the 12-digit ID number. You can find all this information printed on your store receipt.
  5. Enter your name and contact details if you wish to be entered in Lowe’s $300 gift card sweepstakes drawing.
  6. Answer all the questions candidly based on your recent visit to a Lowe’s store.

Watch this video to understand the procedure for  enter online by the survey.

Survey video produced by GuestSatisfactionSurveys Team and Lowe's customers anonymous.

Enter by Mail:

  • Write your full name, age, street address (no P.O. Boxes please) city, state, zip, phone number, and email address (optional, if available) with legibly hand print on a 4”x5” card, insert in an envelope an mail it to: Lowe’s 2019 Customer Satisfaction $500 Monthly Survey Sweepstakes, P.O. Box 2274, Framingham, MA 01703-2274 USA.

Terms & Conditions

  • You have to complete the survey within one week after the receipt date.
  • In order to enter Lowe’s sweepstakes, you must be of 18 years of age and a legal resident of either the United States or Canada.
  • You don’t have to make a purchase to enter the sweepstakes.

Contact Lowe’s

  • Customer service:1 (800) 445-6937
  • Customer service email: customercare@lowes.com


Lowe’s awaits your honest feedback that can make the company an even better home improvement chain of stores than it already is. Your valuable feedback can help Lowe’s understand what level of service you expect of it and what changes you would like to see within the chain. As a result of this survey, you can expect Lowe’s to serve you in a better way and to exceed all your expectations.

Sources and Citations



  • Thanks to the Experienced Carpet Installers company for installing my Lowe’s carpet today, 12/26/2018. They did a great job and were professional in their work.

  • I was unable to do survey in a week. I visited the Fremont Ohio store and was provided excellent service by a Head Cashier Miss Hannah Williams. Hannah took me directly to what I was looking for asked if I had a Lowe’s Credit Card, helped me carry items to the checkout, shared about a special of spending $25.00 and receiving $25.00 off my purchase. She is a great salesman very polite and courteous an absolute asset to the Lowe’s Store. I hope she will be recognized by the Company with me not being able to do the survey.

  • I love the service I received from Lowe’s. I was able to get the item I needed very fast. I was not ignored by staff and they were very friendly and helpful. I am going to make Lowe’s my go to place for my home improvements.

  • I enjoy shopping at Lowes because the people the work in the store are will polite and coarsely. The item you are looking for they will help you find it in no time at all. I thank GOD for the home improvement store near me. At a moment I may need some to fix something around the house and they got it. Keep Up the Good WORK!!!!!!!!!!

  • Thanks to Jesse at the Lowes, #2488, Northport, AL. His professionalism, training, patience, & skills really impressed me each and every time I visit this store! He is a tremendous asset to your store. If no one is available to help load heavy items, he is first to offer assistance.

  • Nancy Gladden in Sioux city store was very helpful and knowledgeable in helping me pick out blinds for my home. She patiently explaiined everything I needed to know. She cheerfully helped through every step. She quickly retired phone calls and followed up to make sure they were installed to my satisfaction. Kudos to Lowes for having such an outstanding employee. I have purchased home improvement services before at Lowes and people like Nancy will always make Lowes the place to go for future services.

  • Me atendio Isabel en Lowes Home Cernter LLC de la 1850 N.E Homestead FL 33033
    Me quede maravillada con su atencion
    Muy profecional y agradable
    Para mi tiene calificacion exelente

  • I am interested in doing the store surveys but Lowe’s seems to have made it ridiculously hard to accomplish that little task. After 4 tries and four different re-directs to other survey sites I’m done. Wont bother wasting my time on a Lowes survey again.

  • I would like the management of the Lowes store in San Bernardino CA. (Store #2856), to recognize the extraordinary employee they have. Orson in appliances single handedly took care of 4 guest at one time. The professionalism in which he did his job was beyond approach. He literally typed out a order, answered questions and talked on the phone. How amazing is that. Every one was taken care of and got what they need in record time. Kudos to Orson. I also want to say thinks to Orson, for helping me with the purchase of my new dishwasher.


  • I had an Issue with a pickup order at store #2572, Amanda was the young lady at the counter assisting me with the purchase,Amanda done a marvelous job on correcting the issue and having the knowledge of what needed to be done to correct it! BRAVO!! JOB EXCELLENTLY DONE!!

  • One of the most helpful people in the Terre Haute store is Bob Swanson. He was very polite, knowledgeable and plesant to be around. Thank you Bob

  • I purchased (paid in full) a Microwave Oven and a Dishwasher from the Lowes in Sanford, NC on April 18, 2018. They still have not delivered and set my new appliances.

    I will never purchase another appliance from Lowes. I will certainly tell everyone I know about the customer service or lack of that I have received from this Lowes in Sanford, NC.

    Service after the sale does not apply to Lowes.

    April 18, 2018
    Wanda S. Brown

  • Very happy with service, price and product value. I used to shop at other stores but now Lowes is my number One place to shop for everything except groceries.

  • Lori Davis, (S1157LD1) in the Prescott Arizona store was FANTASTIC. She knew all the right questions to ask while I was trying to make up my mind on what to order. She was extremely knowledgeable, and aimed to please.

  • I was window shopping for appliances on April 18.The sales person was James Eisner.He was very knowledgeable,helpful.kind,professional,and patient.I ended up purchasing LG appliances almost $6,000 .James is an asset to the company.He is an exemplary employee.I would always recommend my friends to shop at Lowe`s and when buying for appliances ask for James Eisner

  • I am a customer at lowe’s manchester nj and Vic in the electrical dept. was very helpful and went out of his way to assist me. I hope Lowe’s recognizes his professionalism and compensates him in some way.

  • Employee Shane Laux waited on me at store #1671, Morgantown, WV and was very helpful in finding the item I wanted/needed when I really needed help. Kudos to him. Very good to know that there are caring employees in the workforce.

  • Very happy with the service that was provided by Maria Ortiz at the Lodi CA store.
    She did a great job and my husband and I were very happy with her customer service.

    • I have to say that the people from the Carolstream Lowes where the best and they went out of their way to help and i also they are to me the best and the greatest also go beyond the call every time. when i come into the store THANKYOU Steven Igara

  • Thanks to Chuck Parsons, Store #2251 in Daphne, Alabama for his professionalism, knowledge, patience and personality…..OUTSTANDING employee. I tried to take survey and was unable to do so, but main thing is to recognize Chuck. Thanks.

  • Bought some wood to fix a fence. The young man that help was so polite. He helped load the wood on my cart and also pushed it to the check out. After I checked out he pushed the cart to the truck and loaded it for me. His name was Bailey Ward. He is a good worker.

  • I want to recomment you for the employee in the LOWE store in Moore Oklahoma . He is in the garden center of the store. he is the most helpful pleasant person to now. Always ha stime to answer any question and does instruct his associates to be the same . this great Man had a seroius illnes in the familie but at no time was it noticable His name is LEWIS at the Gardencenter in Moore oklahoma

  • Jeanine Sarnosky(#2299) At the Bridgeton, MO store was so knowledgeable and helpful to me and my wife in picking out our bathroom vanity top, from the color to the size we need. She was very patient and did not rush us. We will definitely look her up for future items. Thank you Jeanine!

  • Thanks to Jeff in the Foley Alabama store 0577. He waited patiently for over a year while my wife and I waited to decide what we were going to do about new cabinets. Every time we visited the store and we saw Jeff I would apologize to him for taking his time and not coming to a conclusion. He would just smile and say that it was ok. It was his job. All the employees at 0577 are great people. Thanks Jeff

  • I have been a customer at Palmdale store since it opened. An Miram management went out of her way twice February 17 thank you so very much

  • I had a spectacular experience, the best with employee Andrea @ store 0524, terminal 41. 5 gold stars. Great smile, great attitude & great service. She was @ terminal 41. Appears no easy way to get msg to management via net though. Wish there were. Just thank you, thank you, thank you ANDREA!

  • Lowes #3331 is one the best. great customer service, helpful, unlike home depot. They are very well trained in knowledge, location of products, and eager to help. Will definitely shop this store first for all home improvement needs.

  • We bought a washing machine at Lowe’s on 1-23-2018. A young man named Jordan Mendoza helped us with our purchase. Jordan was helpful, informative, patient and polite. Jordan is an asset to your company.
    Our washer was delivered today by 2 men who were also polite, informative and on time.

  • Just finished visiting a Lowes Store in Ocala, Florida, and was doing OKay until we reached the cashier. She was very rude to both my daughter and myself. I will NOT return to this store. The customer service desk also had a lot of problems. I thought we the customers were the purpose of the stores. This store seems to hire people who don’t care about anybody else except themselves. Home Depot is further from my home but it’s worth the extra miles to me.

  • I went to the Lowes in Sierra Vista, Az this morning looking for light bulbs for my kitchen, master bedroom closet & living room lamp. Went directly to the Lighting dept and found a young man working there and asked for help. What a great experience with customer service!!! His name is Dan, and he took time to explain the differences in the LED and florescent bulbs,and to show me the difference in the lighting by putting them in a display fixture to see for myself. Not only that helped me find the best deal on the pricing. Best Customer Service I have had in a very long time. Please give this young man the attention he deserves for excellent service.

  • I think this is one of the most significant info for me.
    And i am glad reading your article. But wanna remark on few general things, The website style is great, the articles
    is really nice : D. Good job, cheers

  • Gabrielle L. was highly professional, responsive, and caring in assisting with the resolution of a damaged appliance delivery issue. I purchased three major appliances (over $2,600.00 in value) that were delivered on two different dates, and had delivery issues with all three appliances. The first delivery issue involved delivery of the wrong dryer and failure to properly hook up the washer. The issue was resolved by reordering another (correct) dryer, which would be delivered one week later, and me properly hooking up the washer. No compensation was offered from management for this huge inconvenience, and on duty management did not appear to be concerned or very helpful. It took me over an hour to resolve the incorrect dryer issue and I still need to verify that I have not been charged on my credit card for two dryers.
    The second delivery issue, which involved a damaged and improperly installed refrigerator, was an entirely different experience. Gabrielle was professional, efficient, and caring. The issue was resolved to my satisfaction in fifteen minutes. Lowe”s needs more employees like Gabrielle and she should be rewarded for vastly improving customer satisfaction.

  • Monica and Scott were very knowledgeable in what I was purchasing. Never had a bad shopping experience.I❤️Lowes! Thanks

  • Justin and Kenny were very helpful and answered all questions about the power washer we purchased.Friendly and went beyond what was required.

  • I would also like to add a wonderful comment and deepest appreciation to Nick Vino in Flooring Sales in Edwardsville, Pa.
    He is the most professional , considerate and PATIENT Sales person I have ever dealt with in all of my many years of shopping. Making a decision for carpeting in a rental apartment needs time and thought . ( Tenants are not the owners ).
    Nick made the decision for me. That’s how much I trusted him. He knew I was tired and lacking math skills or carpet quality knowledge.
    Nick does not act the part of a professional business man, he performs it. An actor can sit, he never stops moving. Never stops thinking. Never stops giving the customer his absolute best. ( EVEN THE ANNOYING ONES)
    Thank You Nick. You are beyond your years. A nice raise in pay for Nick would be nice, but Lowe’s needs him for bigger and better things. HE IS GOOD !


  • We have been remodeling a rental apartment. I have been painting for over thirty years and thought I knew everything needed to paint . I have learned ( Never think that you know everything). With tremendous help and marvelous service, along with the most patient employees, I have accomplished the job with ease and a less expensive check out.
    Tom made me very comfortable, giving me advice on those days that I thought I knew it all. (Always with a smile) Even when I thought “Why does he put up with me,”
    Mark has a wonderful sense of humor, which helps when the customer is tired and still has four more rooms to paint. His helpful hint of dampening the roller pad with water and shaking it out before adding the paint REALLY WORKS ! Smoother start. Thanks.
    Audrey was also helpful. Having a women’s help gave me the confidence that I am capable of learning new attempts of staining or painting and choosing colors wisely.
    I am a stubborn women. They all DESERVE RAISES ! Patience , knowledge and wisdom. Three wonderful qualifications from three great employees. I need them to stay at Lowe’s in Edwardsville, Pa.. I have another apartment to do next year.
    STORE 2412 It would be nice to receive a shoppers gift card, but, I would still send this even if there were no offers . Besides I a too late for the offer. I have been busy !!!!!

  • Very, very, very, very, very special KUDOS to two of the most wonderful assets to the Lowe’s family who work in the garden center at the Alamogordo, NM Lowe’s store! Both Cathy and Megan went way, way, way over the call of duty on my behalf and I will never, ever forget their incredibly kindness and thoughtfulness! I am and will remain overwhelmed! Thanks so much again Cathy and Megan!!!!!!!
    Mary Clark

  • i took a customer survey on 07-03-17 and never got a response back. I guess it is true what they say about LOWES. You reALLY DONT CARE ABOUT THE CUSTOMER FEEDBACK.. GOOD BYE FOREVER.

  • As always, I had a wonderful shopping experience at Lowes today. I went with a goal and a long list of supplies, that were scattered through out the store.
    Two sales associates connected with me in the gardening ssection. Though they had been working since 3a.m. ( it was about 1p..m.), they enthusiastically set about finding the many items I wanted. Jerome and Cameron continued pleasently assisassisting me. They sorted through the 2 x 4’s for the best quality for the price, as though shopping for themselves. They then brought in a third associate, Doug, who had just come on, to assure my continued assistance as they had to go home. Doug stuck with me, searching the computer to find stock I had researched online. Though it showed up on the computer, the inventory was not in the store. Doug searched high and low even involving his manager on my behalf. Mind you, I’m not demanding. The courtesy these three young men showed me was outstanding!!! I left the store with every thing I needed at the best prices, and feeling very special. Thanks guys at the North Conway, N.H. Lowes!!!!

  • Big thank’s to one of the Lowes
    employees by name Fletch in Paint Dep.
    He was more then nice . He help me not only with the paint but also with other purchases.
    Thank You Fletch .

  • Ron in the Millsboro store, levelor blinds/shades provided prompt knowledgeable service. He helped me and my dog Lily. She is 14, in kidney failure was very thirsty. He got her water and a cup. He held the cup while she drank the water. Very sweet and kind. A+++

  • I would like to leave a word or two about your employee Robert Martin (Bob) in appliances. He was a great pleasure to work with. I was purchasing my dishwasher, he was very polite and friendly. He knew all of the information on what I was wanting and needing.
    A very valuable employee. He showed respect to me and is an asset to your company.
    Thank you.

  • I would like to commend you on your employee Paul Rentschler. He is an excellent customer service person. He is definitely a people person. He tries his very best to make his customers happy before and after the sale. He is an incredible person and you are very fortunate to have him as an employee. I will be purchasing many more items from Lowes as we have for years and will go to him. He makes return calls promptly and handles all problems to customer satisfaction. There is much more that can be said for his character. It was a great pleasure doing business with him. He makes things right. Its was a pleasure doing business with hm.
    He also makes it a pleasure purchasing from Lowes.
    Linda Lincks

  • I would like to commend you on your employee Paul Rentschler. He is an excellent customer service person. He is definitely a people person. He tries his very best to make his customers happy before and after the sale. He is an incredible person and you are very fortunate to have him as an employee. I will be purchasing many more items from Lowes as we have for years and will go to him. He makes return calls promptly and handles all problems to customer satisfaction. There is much more that can be said for his character. It was a great pleasure doing business with him. He makes things right. Its was a pleasure doing business with hm.
    He also makes it a pleasure purchasing from Lowes.
    Linda Lincks

  • I want to commend “Brenda” who works in the lawn and garden department at the LOWE’s store at Hester’s crossing in Austin Texas. She went out of her way to show me the water fountains, She was friendly, very helpful, and knowledgeable regarding water fountains. Thank you for hiring helpful people like Brenda

    My ID number is 20763 0778 184

  • I want to commend “Brenda” who works in the lawn and garden department at the LOWE’s store at Hester’s crossing in Austin Texas. She went out of her way to show me the water fountains, She was friendly, very helpful, and knowledgeable regarding water fountains. Thank you for hiring helpful people like Brenda

    My ID number is 20763 0778 184

  • how long does it take to get a bord at lowes? waaaaaaaaaaaaay too long. i drove past retards/menards thinking it would be faster to go to lowes for just 2 bords. Wrong !!! it took me 30 min. to gat 2 bords at lowes. will never buy lumber there again and i buy alot! if you want to make it rite then the distric manager should CALL me at 3167341581. i asked for the mgr of the store to call and he never did. NICE!! if you want an upset customer then dont call. your workers couldnt move faster than snals pace if they were on fire!! would be nice to see some hustle when a customer is waiting 30 min. sitting in one spot. you guys really do suck!! if the manager would have called me back in a decent amount of time i may not be as bothered by the whole thing!!!!!

  • Steve in the paint dept at the store in Bellevue, WA 98005 on North Way provided prompt, knowledgeable and superior service!

  • while one associate was answering our question and in the paint shop area, jerry busy with another customer was listening and later found us in that area and offered help and we ask other questions and was very handy, helpful. to us.. thanks jerry for caring..

  • Lows i have poor safition at the lows in Paris Tenn on 56/17/17 at 8:34:43 your smart butt manger. I had to get another manger to get the problem solved. It was a headache No more on my day off Chip ID 178905044299. This person ruins a company. Leslie Hicks. jlhicks63@yahoo.com

  • I bought pine straw from store. 0509 recpict # 050606075224 5/26/17 at 20:07 for 42.59. The pine straw was old, mold, meadow and had a lot of stick and weeds in it. It was very small bails. I am very unhappy with the quality and quantity of the pine straw. I buy pine from Loews 3 or4 times year. But I buy form some where else for now own.

  • I was shopping for bedding plants in your Lowe’s store in Fort Collins, CO this morning. A young man named Andrew Leahan was the associate that was helping me. Andrew was the embodiment of customer service! He was pleasant, helpful and didn’t make me feel like there was a rush in selecting my plant material. I thoroughly enjoyed my time with him. Thank you for hiring such pleasant associates!

    That boy deserves a raise!!

  • I shopped at lowes in wake forest on Saturday and it was a different ,What has happen to lowes morales? Associate’s are wearing any thing they would like, spaghetti strap tops ,tank tops ,spandex pants and shorts body piercings. Next who know ! ! .And help don’t even go there .you get someone to call for help And managers will not even show up to help! I guess you have to call Home Depot and see if it’s ok.

  • I shopped at your place on 05.10.17 and had to buy a big bag of mulch! One of your employees, Robert, came to my car to help me to put that heavy bag inside the trunk. I really appreciate the attention that he gave to me and he act in a very friendly way. This is what I miss in Germany!
    A grateful customer
    Michaela Schmidt

    PS: My ID on the receipt was 1905 1146 130

  • Excellent customer service by employee Tony Strickland in the Live Oak Florida store.. We are senior citizens and needed to purchase a water heater. We asked a lady working in that department for assistance and she told us we needed a flat cart. We didn’t where to obtain one. The lady walked away and began talking with another employee and ignored us. We were walking about store seeking a flat cart whatever that was. Tony Strickland saw we were in need of assistance. He volunteered to help us. He assisted us with our purchase then loaded the water heater into our truck. Fantastic customer service. The lady associate was a total loser. She gives Lowes a bad name. We were so upset with her poor attitude that we were ready to NEVER shop at Lowes again but Tony proved Lowes still delivers great service!!!

  • I would like to say how much I appreciated the way I was taken care of while getting an estimation for granite countertop with Tina Hubbard from the Norton healthcare store in Louisville Ky. She really answered all the questions I had. She was spectacular! Also while there I was helped by Erick Berryhill when getting someone to come to my house for an estimate on a porch railing. He was so helpful and so friendly. I absolutely love this store and am so glad it is so close to my home!

  • I love coming to lowes. My favorite dept is the garden. I can spend hours and too much money. Cindy is always so helpful.

  • I was very pleased with the help of Tony Scarpelli in picking needed items for making a pickett fence. He was polite and gracious and even cut the 2×4 and picketts for me. A real nice man. I wanted to do the survey but it is way to long and time consuming. I didnt have the recipt either

  • I was very pleased with the help of Tony Scarpelli in picking needed items for making a pickett fence. He was polite and gracious and even cut the 2×4 and picketts for me. A real nice man. I wanted to do the survey but it is way to long and time consuming. I didnt have the recipt either

  • I worked with Charles Seyferth at store 0669. He was wonderful! He went above and beyond on how he did his job! He was so patient, answered all of my questions, gave me his honest opinion. He made this big decision so much better then I could have hoped. He did not rush me or act impatient at all! He was through and complete with his work. He doubled checked his work and made me feel confident about all of these tough decisions! I can’t say enough about this young man and his professional ness. You just don’t get that kind of service anymore or anywhere. Also the you g man that works next to him. Carl was very helpful and wonderful. He even got me something to drink. They both are fantastic workers. Thank you so very much.

  • Recently had an issue in Mt home, was looking for home security options Gregg in plumbing at the 2900 W.. Chandler Blvd, Chandler, AZ 85224 was extremely helpful and professional. The security choices explained to me were what I needed for my home.

    So, a Thank you to Gregg.

    A happy customer!

  • I had to write to say how impressed with a young woman who helped me today at Manhattan’s Lowe’s on Broadway and 68th. Her name was Yendi. She totally accommodated my rushed schedule and repotted a palm plant I was interested in, found a great pot for me and then offered to deliver it with me so I can be home by the time I told her I had to be. She also graciously opened a Lowe’s credit card for me. Her attitude was friendly, well mannered and enthusiastic. IF ONLY, one could find this kind of customer service everywhere!

  • After being a Lowe’s customer for the past 5 years, I was extremely disappointed with the latest incompetence of both the Livingston, Tx and the Conroe, Tx stores. Purchased a refrigerator/freezer with delivery promised…the card was denied by their bank with the excuse that they needed to verify that I was the one that placed the order…after an hour on the phone, that was cleared up (according to them) and delivery was promised. Then they called and said the item was not available, would I like a substitute. OK, then we started to go through the same verification process…I told them to refund the amount that was charged to my card and forget the order. When I pay off the balance I owe, I intend to cut up the card and shop elsewhere.

  • Your employee at Lowes 2753 on Saturday 2/4/2017 and also Sunday 2/5/2017 went out of his way to help me. I am so grateful being 75 and really needed help, he was 100% helpful. I asked another employee for his name and it is Luis Almeida. Again Thank you for having such a helpful and courteous employee.
    Lorraine Long
    9668-A S.W.94 CT
    Ocala, Florida

  • I would like Lowes to know that they have an exceptional employee at store 1940 in Bangor, Maine. His name is ED and he was in the plumbing department. He was amazing in helping me to get the right materials to remodel my bathroom. My house is very old and has odd parts for plumbing. He was terrific in taking time to help me. I have been there 5 times and 3 of those times he was there and went above and beyond to help me. He not only helped us with tub surround, the right sealants, the right electrical and the right plumbing but even explained how i could make these parts fit. I went all over Bangor, to many different stores, but ED was the only one that offered me alternative suggestions and then explained how to make them work. I have nearly completed my bathroom remodeling except for a flush (which I will get ED to help me with), and flooring and all of ED’s suggestions worked awesome. In my opinion he is an awesome employee who was genuinely interested in helping me. I and my wife were very impressed with his knowledge and his willingness to help us rather than just looking for a part and saying “sorry we don’t have it” like others had done. We were very impressed with ED. He was a gentleman, eager to help, and went above and beyond to make our experience at Lowes a great one. We will return!!!

  • We were at the Lowes in Liberty Missouri today 12/28/2016and bought some floor tiles My husband had surgery and was unable to lift anything heavy The young girl in the flooring was kind enough to put them in the cart for us We wished we would have gotten her name She was very helpful When we checked out we asked the cashier if we could get some help putting them in the car A lady named Louisa was so very kind to help us My husband wanted to help her but she wouldn’t let him She was so nice Its my opinion that Lowes is very fortunate to have an employee like her

  • I shop at the store on Higley and the 60… I can never get help at the paint counter. It takes several trips before I can get a can of paint in the color I want. Usually after 30 minute standing and waiting at the counter, asking front desk repeatedly I get frustrated and walk out. 3 people at service desk and no one will help.

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