Lowe’s Customer Satisfaction Survey

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Participate in Lowe’s customer satisfaction survey for a chance to walk away with gift cards worth US$5,000 or $5,000 CAD, depending on your country of residence.

Found at www.lowes.com/survey, it is a simple online questionnaire designed to allow customers a chance to give their opinion about their most recent shopping experience at a Lowe’s store. The company uses the information it gets to help enhance your future shopping experiences.

About Lowe’s

Lowe’s is an American company operating a chain of appliance and retail home improvement stores in the U.S., Mexico and Canada. Founded in 1946 as a small hardware store, the chain currently operates 1,840 stores across the three countries. The company’s retail customers include renters and individual homeowners who complete various projects. Its professional customers, however, represent approximately 30% of total sales. Lowe’s is the 2nd largest hardware chain in the U.S., as well as globally.

The company also supports the local communities it serves through various initiatives that focus on community improvement and public education projects.

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How to Complete Lowe’s Customer Satisfaction Survey

Lowe's-Customer-Satisfaction-Survey

You Will Need:

  • A computer or mobile device with internet access
  • A valid Lowe’s receipt with a survey invitation
  • A basic understanding of English or Spanish
  • Complete the survey within 10 days of the date of the store visit
  • To enter the sweepstakes, you must be a legal resident of Canada, exclusive of the Province of Quebec, or the U.S., who is at least 18 years of age or the age of majority in your state of residence.

Instructions:

  1. Visit the survey site at www.lowes.com/survey.
  2. Select your country of residence and click next to proceed.
  3. Choose your preferred language and click next.
  4. Take a moment to read the privacy policy.
  5. Click next to begin the survey.
  6. Enter the following information from your receipt: time of visit, total amount spent, and the 12-digit receipt ID number. Click next.
  7. Think about your most recent visit to a Lowe’s store and answer a series of questions based on your shopping experience.
  8. Answer all questions honestly and thoroughly.
  9. Upon completion, you will get a chance to enter a sweepstakes drawing for a chance to win a $5,000 Lowe’s gift card.
Survey video produced by GuestSatisfactionSurveys Team and Lowe's customers anonymous.

Related links:

Lowe’s values your honest feedback. The details you provide will help the company determine how to meet and exceed your expectations and needs. This simple survey will take no longer than ten minutes to complete, and to demonstrate their appreciation, Lowe’s will enter you into a quarterly sweepstakes drawing for a chance to win a Lowe’s gift card worth US$5,000 or $5,000 CAD if your home address is in Canada. You will be notified by email, telephone, and/or overnight mail if you are a lucky winner. Gift cards are redeemable at all Lowe’s locations in the U.S. and Canada.

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14 Comments

  1. Very, very, very, very, very special KUDOS to two of the most wonderful assets to the Lowe’s family who work in the garden center at the Alamogordo, NM Lowe’s store! Both Cathy and Megan went way, way, way over the call of duty on my behalf and I will never, ever forget their incredibly kindness and thoughtfulness! I am and will remain overwhelmed! Thanks so much again Cathy and Megan!!!!!!!
    Mary Clark

  2. Justin and Kenny were very helpful and answered all questions about the power washer we purchased.Friendly and went beyond what was required.

  3. I have been a customer at Palmdale store since it opened. An Miram management went out of her way twice February 17 thank you so very much

  4. Thanks to Jeff in the Foley Alabama store 0577. He waited patiently for over a year while my wife and I waited to decide what we were going to do about new cabinets. Every time we visited the store and we saw Jeff I would apologize to him for taking his time and not coming to a conclusion. He would just smile and say that it was ok. It was his job. All the employees at 0577 are great people. Thanks Jeff

  5. Jeanine Sarnosky(#2299) At the Bridgeton, MO store was so knowledgeable and helpful to me and my wife in picking out our bathroom vanity top, from the color to the size we need. She was very patient and did not rush us. We will definitely look her up for future items. Thank you Jeanine!

  6. Bought some wood to fix a fence. The young man that help was so polite. He helped load the wood on my cart and also pushed it to the check out. After I checked out he pushed the cart to the truck and loaded it for me. His name was Bailey Ward. He is a good worker.

  7. Thanks to Chuck Parsons, Store #2251 in Daphne, Alabama for his professionalism, knowledge, patience and personality…..OUTSTANDING employee. I tried to take survey and was unable to do so, but main thing is to recognize Chuck. Thanks.

  8. Very happy with the service that was provided by Maria Ortiz at the Lodi CA store.
    She did a great job and my husband and I were very happy with her customer service.

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