Home Depot Customer Satisfaction Survey

Advertisement

The Home Depot is the largest retailer of construction and home improvement products and services in the United States. The company is offering its customers the chance to take part in the Home Depot customer satisfaction survey found at www.homedepot.com/survey. This quick and easy to do survey is designed to measure customers’ satisfaction with the services and goods they received the last time they visited a Home Depot store.

Customers’ opinions are not published anywhere; however, the company uses the feedback it gets to come up with strategic measures of ensuring only excellent services and products are offered to its customers. When you take part in this survey, you will help Home Depot to better address and consistently improve customer needs and expectations, maintain a successful brand reputation, and facilitate long-term relationships.

The Home Depot customer satisfaction survey is not a sales effort; rather, it is a study conducted by Marketing and Planning Systems, a national research firm based in Boston, to help the company find new ways of serving you better. In addition, you will stand a chance to win a $5,000 Home Depot gift card for simply taking a few minutes of your time to complete the simple survey.

About Home Depot

Founded in 1978, the company’s proposition was to build giant home improvement superstores. The first two stores opened in 1979 in metro Atlanta. Today, Home Depot operates numerous big–box retail stores across America, including all 50 states, United States Virgin Islands, the District of Columbia, Guam, Puerto Rico, Mexico, and all 10 provinces of Canada.

Advertisement

How to Complete the Home Depot Customer Satisfaction Survey

You Will Need:

  • A computer or mobile device with internet access.
  • A valid sales receipt from Home Depot for the last time you shopped there.
  • Be a legal resident of the US or Canada.
  • Be at least 18 years of age.
  • Be able to read and understand English, French, or Spanish.

Instructions:

  1. Enter the survey main site at www.homedepot.com/survey.
  2. Choose your preferred language and enter your zip code. Click on the continue option to move to the next page.
  3. Enter the user ID and password found in your Home Depot receipt and click continue.
  4. Answer all questions honestly and thoroughly.
  5. At the end of the survey, you will be required to enter your personal information, including your name, address, and phone number, to enter the sweepstakes drawing.
  6. When prompted to, click on the finish button to complete the survey.
  7. Visit the winners’ webpage to check whether you have won the gift card in the sweepstakes.

Related links:

Conclusion:

It is important that you enter your correct name, telephone number, and address because this information will help the company contact you in the event that you are a sweepstakes winner.

Advertisement

Related Surveys



88 Comments

  1. home depot store 6320 recommends a company named delta mechanical to install their water heaters. the water heater costs 349.00 to buy at the store. delta mechanical charged me 1148.00 for the purchase and installation. are you people crazy to recommend this company to unsuspecting people?

  2. you need to find a more reasonable installer other than delta mechanical to install water heaters. I have be price gauged

  3. I shopped at Uniontown PA Home Depot on 9/12/2015 for electrical supplies and an elderly sales associate named DON assisted me and helped me find everything I needed and was not only very helpful but was very happy to help my friend and I (we were were frustrated because we looked thru every box on the shelf and couldn’t find what we needed. He liked people and he liked his job and was proud that he new his department. He is an asset to the store. Also, I returned approximately $120 worth of electrical supplies and Ronald at the return desk was very kind, patient, and helpful because he had to go into the computer under my e-mail and find some of the items. This isn’t the first time Ronald assisted me and was just as wonderful every time. Because of him and other associates, such as an elderly gentleman in doors (he helped me find 3 special order etched glass interior doors that I researched on your website for days and couldn’t find ) I have changed to only going to Home Depot. For years we always went to Lowes and when we began to add on a handicapped accessible 1st floor master this year in April (still working on it), I went to Lowes to order supplies and had trouble finding associates that knew their departments as well as the products, had trouble finding associates, and had trouble at the check-out with a cashier that did not know how to navigate the cash-register. Don, Ron, and the elderly gentleman in doors deserve a raise and praise for knowing their jobs and assisting confused customers.

  4. We recently purchased two kitchen appliances, we prepaid, and set a delivery date. The day before the delivery date we had a phone call stating that the stove would be delivered and the dishwasher was now out of stock and would not be available for another two weeks. I related to the HOMEDEPOT that would not work, a assistant manager was assisting me with the problem, and quite frankly I was not satisfied with the results. My wife and myself went to the store and asked to speak to the assistant manager, she was not available. I asked to speak to the store manager, he made himself available, unfortunately I lost my temper, upon gaining control, we were able to have a meeting of the minds and resolve the issues, the appliances are now in place and operating. The name of the store manager was Scot Brook, without his genuine interest in the matter the transaction would not have been completed. Scot is the right person for the position.

  5. We bought 3 gallons of paint. The young lad was dealing with 2 customers at the same time. He was fast but we did not feel like we had time to ask a few questions about the paint with primer included. We got the attention on another salesperson and asked the questions we wanted to ask. We left with paint with primer but when we went in the store we didn’t want paint and primer. We were told that all Behr paint has primer now. That’s a good thing because the young fellow had already mixed our paint. We are still not sure if we got the truth or just the convenient answer. We are usually very satisfied with our shopping experiences at Home Depot. This one was and exception.

    • I would like to compliment an employee of yours named Jim (in Seasonal) in the Westfield, NJ location. I have been a customer of Home Depot for many, many years and feel compelled to single him out as an outstanding employee. I have shopped at the Linden,NJ store more than once ( won’t go back) horrible customer service, South Plainfield , NJ, ( just ok experience) Bridgewater, NJ sometimes good sometimes just OK. The Westfield store in my opinion should be the model for the previously mentioned stores to follow. All the employees are courteous, helpful and appear well informed with one employee standing out in my mind I go out of my way to shop at this location for these reasons and honestly look forward to having “Jim in Seasonal” assist in my purchase. he seems to personify what customer service is.He has help me each and every time I shop there. When he was unable to help me he didn’t hesitate to seek assistance from another representative. He makes shopping at the Westfield, NJ location a positive experience. I have never felt compelled to write about any individual as I do now.

      thank You,

      Joseph Wright

    • RESENTLY IN YOUR STORE ON CHENAL PARKWAY COULD not find what I needed when ERMA E. TOOK OVER FOR ME ! SHE NOT ONLY GOT WHAT I NEEDED SHE GOT ME APPROVED FOR A CREDIT CARD ! SHE WAS SO NICE, PROFESSIONAL, BUT SHE WAS OUTSTANDING IN SERVICE! I have shopped at HD FOR 3O YEARS AND THIS HAS BEEN THE BEST EXPERIENCE YET1 THANK YOU HD FOR HIRING ERMA E. SHE IS OUTSTANDING!

  6. This is the third time this year I have bought an appliance at my local Home Depot store, been told I cannot pick it up at the store and it must be delivered. After telling the clerk it must be delivered during the day prior to 4:30, our office closing time, they come after 7:30 at night. No phone calls and they never read the closing time! The next day I buy it elsewhere and request a refund! I own over 150 apartments in center city Philly and spend over a hundred thousand yearly with HD, but will buy my appliances elsewhere! Thank You! Mel Heifetz

  7. My wife and I spent hours with Matt Barr in Queensbury Home Depot designing our kitchen. He was so knowledgeable and patient with us. We now have a workable design for our new kitchen. There were many issues he had to solve including 3 door openings and a small space to work with. Thank you Matt for all your help. Our questions were answered completely and satisfactorily. We are grateful to have had such a knowledgeable specialist who made designing our kitchen a pleasant experience.

  8. I was looking for a snow removal brush for my car. Dave S. was so helpful finding one for me. It said the store had some but they weren’t out yet. He looked until he found it.
    Thanks Dave. Good employee and pleasant!

  9. James Cowen says ; On Nov. 5, 2015 at 12:57 PM Cashier Linda – LMB0001 found for me an item in the store that I had looked for but could not find. In doing so, she was very attentive, knowledgeable and cheerful.

  10. I had a great experience with my cashier, he was very friendly, and he answered all my questions with a smile. No attitude like some cashiers. Tell Stephen. SJK3923. Thanks, and we’ll see him soon. You need more people like him. Mike

  11. I Just Had the best & most helpful & experienced, very knowledgeable, Helpful young Lady that helped me with a big problem (Issue) With smart thinking & hard work (fast too)! She helped so many people & faster then all! I would Hire her in a Second, she’s that good with her job & customers! Shout Out To Brittney! (At the service desk!)!!

  12. On 12-7-15 I went to the Hadley Home Depot to try and get a straight answer on Home Depot policy on their policy on giving 10% discounts to the military. They originally accepted my DD 214 discharge papers with my license. Then they gave me a lecture on getting a Vets ID, Finally they changed the days they would honor it? I have been going to LOWES and they have been great and have no problem accepting my DDA 214. I went to Home Depot today to purchase a gift certificate and buy some other items. Because of the changing policy on the 214 discharge paper I spoke to a female associate who said she would not accept my 214 even with my license. Based on her quick answer and attitude I said,”you really do not care do you? She rolled her eyes and shrugged. I am 77 years old and served in the military and was discharged in the 70s when we had no id cards etc, and I am not going to get one now so i can shop at Home Depot. I can go to LOWES with no problem. You can keep your out- dated policy and not get my business anymore. Thought you should know. I hope this gets seen by some-one besides an associate! Thank you for your interest.

  13. Jan 23, 2016 Went shopping at the Home Dept at El Con Shopping Center, was waiting in a line to ck out 15 cases of fooring…there were 2 girls in that special Service Dept and I waited and waited to be ckd out, but they were on their computers and talking and talking,when one of your employees came up to me and asked if he could help….his name was Steve Luttmer he then took the huge cart and said follow him,…..I had been waiting for at least 20 minutes before this fine gentleman came…..he helped me so so much I cannot tell you how thrilled that he came along….I was almost ready to leave the store and if Steve had not come to convince me to go to the quick checker…I would have left that order of $360.95
    and you would have had to put it all back on the shelves…..I think Steve Lutmer should be made manager…

    Rose C.

  14. Jeff in the plumbing dept. at the Jefferson rd. store (Rochester,ny) went beyond his job requirements to help me out with a problem I had finding the right part for my faucet. Thank You !!

  15. I just had best and most helpful and experienced very knowledgeable helpful young lady that helpful me with a big problem with smart thinking and work fast too she helped so many people faster then all.
    Great job maleki…..good

  16. I Just Had the best & most helpful service at home depot. Bob from paint he was very nice and helpful. Janine , Michael ,lakendra and Candise. they
    were the best emplyee and Bob is the best manager, thank you soooooo much .

  17. We do remodeling jobs ,and 90 % of the time my husband and i are always purchasing our materials at Home Depot .I want to thank tjis location at highway 6 south and rechmond for their great job ,they are very helpful with friendliness .I have also bought my appliances at this location ,and Employee Miguel at the Appliances area has been always friendly ,he always help us with correct answers according to our questions at Homedepot .Our Satisfaction is 100%.
    Sincerly ,
    Lorena and Jose !

  18. It’s been 2 weeks and my floor order should be ready for pick up , I call and they say it may be 2 more or 3 weeks it hasn’t left Calgary yet theirs a problem , well give me my money back if it hasn’t left yet , why charge me a 15% restocking fee if it hasn’t even left yet. You have held up my whole renovation team that ends up costing me and them money. but you guys don’t care cause it ain’t your money

    It certainly Dosent take even 2 weeks to drive to Calgary people do it in a day , but 4 weeks it’s absurd .

    People be for warned when ordering something from them , they tell you what you want to hear and , they probley teach it to them when they hire them. I can’t tell you the attitude you’ll get from them , I’m pretty bummed!!!!! I’ll go somewhere else next time , !!!,

  19. On March 15, around 10:00 Am I went to 10001 Fairway Drive, Roseville, I was looking for the pegboard and other accessories you have on line. No one knows where it is or how to find it, I was miss directed three times. I gavce up and purchased a door mat and a couple of other things. I went to the register and attempted to check out, one of the articles was a sale door mat. I took several items out of the cart at the register, The checker asserted that she could not check it out because it did not have a tag. I had unloaded my cart, I was pissed, threw everything back in, went across the store, found a mat with a tag, checked out. Seems to me that there could have been a call to one of the many malingering employees to check my purchase and give her a number. Pretty much done, ordered my parts on line and maybe going to lowes down the street, the articles I needed that no one had a clue about.

  20. My husband and I went to home dot to pick up a great deal of supplies and I saw a gentleman asked if he would help us load and find items. Jason Rodrick was very pleasant and said that was his job. Jason helped us ,load our two carts and then went outside and helped load our truck. he also told us we could call ahead and they would get everything so when we got there we could pay and load it for us . Jason made our visit pleasant, easy and quicker than we thought it would be. we enjoy Home Depot and the deals they have given us also. I recommend Home Depot very highly.

    • We ordered doors at Home depot in Pembroke Pines Florida back in the first week of January of 2017. We are still waiting for them to be installed. We have been to the store on numerous times with no answer on when they will be installed. We have left numerous phone messages with no reply. We went to Home Depot because of their name for service. So far, we are very displeased with their service and would not recommend them to anybody. It is now April and still no phone back.

    • I received help from Gregg at the San Ramon Home Depot and he went out of his way to help me with my problem. I appreciate his thoughtfulness and great service

  21. While at Home Depot I tryed to use my VA card and was told I was not able to use it because it didn’t say (service connected ) and the teller was unable to tell me what service connecter meant. I m a vietnam veteran . Why can’t I use the card at Home Depot?

  22. This is for home depot in Livermore, ca

    Please avoid the service from Denise—the lady from customer service, i am sure you will be disappointed if you don’t do so.
    As she is not friendly nor knowledgeable.

    Next time I will prefer to go to Lowes even I have to drive a little bit longer IF SHE STILL WORK THERE.

    Thanks,
    John

  23. I would like to give Larry Belski , electrical department at the Auburn Hills Mi. store a rating of 10. He had two other customers who were wanting his attention and he handled the situation with a very pleasant attitude. The item I had selected was discontinued and the only one left was the one on display – way up high above a platform. He had to climb up there and it was a difficult fixture to take down. He had to have his arms raised above for what seemed to be a very uncomfortable position and he never complained. When he had taken it down, he noticed how dirty it was and proceeded to get all the cleaning supplies needed to accomplish the task of cleaning it. Additionally, he searched for a box to put all the pieces in for me, so that none would get lost. He is an asset to your company, and as tired as I was, he made me smile and even laugh with his sense of humor.

  24. Since 1992, we have over a half
    Million Dollars at the Stockyards store. While all our experiences stand in good balance we are most gratefull to NOÉ in electrical who takes 110% excellence to answer all our electrical needs! Thank you Noé and Home Depot!

  25. I would like to thank and recognize Jannetta of Home Depot for her Excellence Customer Services I received on April 17, 2016, while shopping in the Sherwood Park Store, Alberta, Canada. Her helpfulness and pleasant nature is an asset to Home Depot.

  26. This is getting ridiculous. I went to the San Carlos store to order wood house siding and paint. It was almost impossible to get through the store isles due to the pallets of materials, operating fork lifts and other problems. I went to the customer service desk to place my order after finding the proper SKU numbers, and after waiting 15 minutes in line was told I had to go to the Pro Service counter instead. Why? I’ve placed orders several times for paint, wood, etc through the customer service desk without any problems at all. The Pro Service counter was far worse — 2 lines of contractors a dozen deep and no movement at all. Several store associates were standing behind the counter leaning against a back wall simply staring at this mess doing nothing to help. The contractors, obviously upset, were mostly on their phones explaining to their supervisors that they were going to be late. I decided to skip this poorly-managed nonsense and return home to order online. Surprise — the materials and products I wanted were all “Store Purchase Only.” This idiotic situation is obviously a sign of bad management not only at the store level, but at regional level as well. A poorly managed store is one thing, but a clunky online site that is awkward, difficult to navigate and near useless is another. After experiencing this sort of operation, it doesn’t startle me when I read in the media the Home Depot is closing stores. Believe me, if I knew of an alternative way to shop for my home/work building materials and supplies I would take advantage of it. At the very least, I am certainly going to start looking for one.

  27. We had purchased a sink at home depot and had some trouble with cleaning the stainless steel sink and scratches.
    Needless to say we were not happy with the sink as we had one for thirty two years and now this occurred.
    We went into home depot and spoke to Jessica at the Leila store in Winnipeg Manitoba.
    She was so helpful and was terribly busy that day .
    She was able to help us as she looked into how we could solve the problem.
    She definitely is very knowledgeable and courteous.
    We cannot thank her enough for all her efforts.
    Exceptional customer service.
    Definitely going back to Home Depot due to Jessicas assistance.
    Her managers should be be very proud to have her as a employee.

  28. Today we purchased a reconditioned lawn mower, push style. We had some questions regarding the mower, the warranty that would be provided, operating instructions, etc. Their young man that helped us out on everything couldn’t have been nicer! He asked the mgmt. regarding the warranty, showed us the operating procedures, and waited at the service desk to be sure everything went smoothly on the purchase. His name was David; he stopped in the aisle way to see if he could offer his help….hadn’t even been summoned. We are very pleased with the purchase, but even more impressed by the special help we received. We appreciate your store so much, and you can be very proud of your staff. We especially thank you for all the help David gave to us.

  29. On August 16-th we went to home depot store in Pointe Claire to make a purchase. It was nearing closing time but we got a great helper to help us to make the order. His name is Justin. He was efficient quick polite . He was not rushing us he made sure we got everything we wanted. It was a pleasure to be served by Him.

  30. The homedepot in pulaski tenn. Needs help very poor management and it’s lot different than the old management was. Lot people talking about the manager how lazy he is always sits in his office all time and he’s not a friendly man..And the district management I think her name is lisa she should do something about this the store is not good..
    Lot people stands around not working and they get by with it.
    Corporate needs look into this matter the store manager putting pressure on its employees. . Sounds like to me the Labor Board needs check this store out now…
    I have been going in this store since it opened 11 yrs ago.and never seen it so poor management. . I like shopping at the store just needs some changes made people talk u no..

    • And to add to my comment the store needs more workers in depts. They just put one person in certain departments and expect them to do it all.
      Need more workers in dept. Sometimes u go in the store and u don’t see anybody in some dept.. sounds like homedepot pinching the dollar and customer service is going down hill. When people come in the store they want somebody to help them lots time they call somebody out of another dept.that don’t know dam thing about that dept.

  31. Steve in the Lumber Dept. was so very helpful and accommodating – he was AWESEOME! He went over and above in
    helping me in the store so that after I got home, my project was a breeze to complete. Can’t say enough how appreciative I
    was/am of his help! A true credit to the HD family.

    Thanks again, Steve!!

  32. Estoy muy satisfecha por la excelente atención, comunicación, paciencia y agradable persona del Sr. Eduardo, que trabaja en 1037 Arnold Drive, Martinez, CA. 94553, en la sección de madera, se merece mis respeto y es un orgullo como trabajador de Home Depot felicitaciones, lluvias de bendiciones

  33. the cashier Jennifer in the Home Depot store at 5010 Feather River Dr, Stockton, CA 95219 (209) 474 8285 is not a very polite and helpful employee, she made my visit not pleasant at all. I hope that she will improve her way to treat customer my next visit to this store.

    Many thanks,

  34. ON SUNDAY NOV 20 2016 CAME TO HOMEDEPOIT TO BUY ANEW WALL OVEN ALSO A VENTAHOOD WAS VERY SATISFIED ON THE COSTS SAVING LOVE HOME DEPOIT ANY WAY I GOT ON THE COUMPTER TO DO MY SURVEY IT SAID MY RECIPT WAS 14 DAYS OLD SO I COULD NOT APPLY FOR THE CHANCE TO ENTER FOR THE 5000 GIVEWAY I WAS SO DISAPPOINTED

  35. I visited the Home Depot in Mansfield, Oh. I needed to purchase sink fixtures for home, and I was clueless. Victoria in plumbing came to my rescue. This employee took her time with me and explained in detail what I needed and how to install the fixtures. Victoria has to be the employee of the year.

    Thanks,
    R. Keller

  36. Helen Williams. I WAS LOOKING FOR SURVEY SHEET TO APPEAR ON MY COMPUTER IN REFERENCE TO SERVICE RECEIVED BY ONE OF YOUR EMPIOYEES, WHO PERFORNED AN EXCELLENT JOB ,IN STRAIGHTENING OUT A PROBLEM ON MY CREDIT CARD . NAME OF THE PERSON IS PRINCESS , I WOULD LIKE TO THANK HER FOR A JOB WELL DONE.

  37. Maria a sales person in Home Deport Miami, was a helpful lady, very delightful to speak with,, very kind.
    Definitely we will go back to shop at Home Deport

  38. I shopped at your store on March the 24th authorization receipt number 02473639/0113514 and had a gift credit card that had specific rules for using the cashier Larry was very helpful in helping use the credit card to make the purchase. He went out of his way to make sure I was taken cared of and called someone to assist me to take the product to the car since it was heavy. They did not arrive in a few minutes so he watched and announced it again over the speaker that I needed help. It is nice to have people like Larry that help you with your buying situations.

  39. Laura , user ID HLM 145870 143901, password: 17181 143883 was the cashier at the home & garden center at the Home Depot
    in Northbrook, , Ilinois.
    She was very friendly and asked about home depot card, and whether or not I needed a hand loading my car.
    I would hightly recommend her for a fulltime position there if she does not already have one.

  40. Went to replace my smoke detector, Person helped me find them and was knowledgable of the correct ones I could use for replacement. Very productive trip for me and when I got home to install it- I had everything that I needed to because of his knowledge. thanks1

  41. We were pleased with the service we received from Jim in the flooring department of the Howell location. He was very pleasant and knowledgeable in helping us make our carpet selection and in processing all the paperwork for the installation. We also qualified for the 24 month promotional financing which was an added bonus.

  42. I was at one of your locations on Meyer’s rd and 7 mile , i purchase a bag of potting soil ,which i put in the basket myself, which was very difficult no one was their to help me or asked did i need any help, i paid for my purchase, when i got outside to my car i asked one of your emloyees if he could help me put it in my car he told me no so another customer helped me I think that was unacceptable I’m a 61 year woman and if I can’t receive help when asked from an employee then I will take my business elsewhere and let all my family and friends know how they will be treated when asking for help at home depot

    a
    n’t receive help,if this is how you company runs things then i will go to another establishment that will

  43. WOW ! … Tony in the Lumber Department was GREAT ! , My wife and I had some misunderstanding on how and where to cut these lumber boards , Tony came and help us 100% along the way !
    I was really surprised and I would highly recommend him , he was safe with the equipment and very accurate with our needs , my wife and I are extremely picky people ! Lol … I tried to hold myself back for demanding too much , but Tony gave me exactly what I needed .
    Home Depot ” Keep This Guy ! ”
    Thanks Tony if you ever see this !

  44. Your sales reps. are great! They go out of their way to be helpful and informative. I want to commend three of your employees for going over and beyond in their efforts to help me. They are: Morgen,, Sarah, and Dan.

  45. Another quick addition — sent my husband who suffers from dementia to HD for a ladder. SalespersonJQH3807 helped him purchase the correct size and safety features. As they bonded about being “veterans” the salesman said he would personally deliver the ladder after he was off work!

    True to his word and kindness, the ladder was not only delivered but secured in the garage. Of course he declined a tip. He added so much to my husband’s day. Just thought you might want to know that!!

    Thanks,

  46. on 04/29/17 I bought 2 plants from home dept store and have a receipt with survey user id and password that valid for 14 days.. to day may.0.2 .2017 I try to enter for change to win 5,000.00. After enter ID and password nothing over there other than the pages of terms and condition . After read out I could learn that the survey expired yesterday (03/30/17) on the other hand my password and id valid for 14 days after purchased date. I need a explanation from the home dept about this issue

  47. I have been shopping at Home Depot for a very long time and as a matter of fact I have Lowes right down fron my house but I still prefer to go to Hone Depot. Yesterday I went to Home Depot at around 4 pm ti purchase plywood, there was not a cart in sight because all the carts were loaded up for clients to pickup later on and so the carts left were in the parking lot. So I went on to the parking lot and got one. I could barely make it through the aisles as the were cramed full with loaded carts. It took me half an hour to get a cart and menuver the aisle before I could what I wanted. Then I finally reached the cash register I went to use my military ID just to hear that I could not use it. Well you would think that Home Depot would announce this change, but I guess that would hurt bussiness. So my whole experience was a hassle!! After loading my vehicle I sat in my car and called Lowes and they said they offer the veteran’s discount on everything they sell. I will hate it but my budget says I need to go to Lowes.

  48. Home Depot sales associate Stacy was very helpful and sincere! I was very impressed with her professionalism and attitude. Thank you Stacy in Baxter, Minnesota Home Depot!!!

  49. I received excellent customer service fron TJ. It was past time for him to go home , but he made sure that I was able to receive item that was on back order, and it was time consuming. Thanks TJ for good service. I will be back. Rinaldo McMath

  50. Ordered a standard screen door several weeks ago and now installer can’t get it in until the 13th of June = what?! That is unacceptable and terrible customer service. Why not hire some help?

  51. Sean Brown was very helpful helping me find the Lawn Mower I was looking for and stay with me trough all the paper work needed. to finish transaction and send me on my way, with my beautiful Toro Lawn Mower. Thank you Home Depot for having such exceptional employee.

  52. I was at leominster home depot and while at the register the cashier Deneen was very friendly and helpful in trying to help me get a home depot but i was in a rush and said i would be back so i vould save sum money. She made it very pleasurable while waiting and was nice to hear that she cared enough. Thank u Deneen and home depot. 😃

  53. We went to Home depot store 7111 country hills Calgary today june 27/17 to buy a washing machine IN THE APPLIANCES DEPARTMENT. Sales person LAA196 was attending a couple at the time of our arrival. we waited patiently for at least an hour before the sales person finally able to attend us. While he was attending us,another costumer was around the area. Of course we are still deciding which we are going to get as our first choice will be deliver after more than 3 weeks. While we are deciding which brand can be deliver faster. Sales person LAA196 attended the other costumer without asking permission from us if it is ok to attend other costumer. He said we are still deciding anyway(I overheard it). When it is time to pay ,since we got other items and we wanted to include it on our purchases and my husband hadn’t push the accept button in the machine . we asked him if it is okay to include it . He said no. He said it is already done. MY HUSBAND HASN’T PUSH THE ACCEPT BUTTON we asked him if he can cancel it and then put it back once AGAIN. He said NO as there a lot of other people waiting for their turn. Goodness we waited for an hour and those people just came for less than 5 minutes. He also insisted to us to buy a new hose for the machine , or else the warranty will be voided. So we decided to cancel our purchase soon after in the other cashier. What a very disappointing and unsatisfactory experience we had at HOME DEPOT COUNTRY HILLS CALGARY ALBERTA.

  54. I had a return and Lisa Patterson and jaiden were very effectively in doing the return it was fast and I appreciate their prompt attention and service thank you.

  55. Home Depot-Colonia, NJ. Very friendly helping staff. Looking for air conditioner filter, young lady took me right to the aisle. Found those, then asked about smoke detectors and she gave the aisle number. Very helpful. Satisfaction continued at the check out counter where the young lady was smiling, friendly and efficient. Left the store feeling like they appreciated me. Good going Home Depot. Only drawback, tried to enter http://www.homedepot.com/survey but received error message that the site is no longer available.

  56. ON 6/4/17 I PURCHASED SEVERAL SEVERAL VANITY TOPS, VANITY ANS TWO FAUCETS FROM YOUR PORT RICHEY FLORIDA STORE. HAD A PROBLEM FINDING SOME ONE TO HELP ME BUT ONCE I DID SHE WAS A GEM!!!! HER NAME WAS JANIE AND HAD THE BEST CUSTOMER SERVICE PERSONALITY AND SERVICE THAT I’VE EXPERIENCED IN A LONG TIME. I WOULD HAVE GIVEN JANIE 5’S ACROSS THE BOARD HAD I NOT SCREWED UP WHEN DOING SURVEY. I HOPE THIS MESSAGE CAN REACH HER MANAGER THANK YOU MICHAEL DAVIS

  57. I went to home Depot was looking for in a wood sections looking for plywood and came across a home Depot person whose name was all or cel.
    He not only helped me in finding the thing I was looking for and also helped me in loading it in the car and also a gentleman named Tony also helped min loading . This was so helpful in completing my project which was being postponed due to my vehicle where it could not ft.
    I am grateful for home Depot and especially to cel and will recommend everyone to get their hardware supplies from home Depot Woodlawn
    Thanks

  58. Dorothy at the Manassas VA store at the customer service counter went way above and beyond her job to help me with a vendor I had special ordered something from. She was so kind and efficient at the same time and she didn’t stop until the problem was completely resolved. I was very grateful.

    Thank you Dorothy

  59. Ron. R the sales person was more than very helpful in dealing with my purchases on 07/01/17
    he helped me to get water heater home, so he load my water heater in his car because my car was too small to fit
    Ron. R was very pleasant, so respectful and knowledgeable
    appreciated his help

  60. It was 9:30pm on Thursday evening 7-20-17 and my wife called Home Depot and spoke to Dan in Plumming.. Dan asked a few questions and had me ask for him when I came in. My phone went dead so he used his phone and called my wife and had her take photos of our sump pump asssembly. Using the photo, he grabbed the parts needed to make the job easier for me when I got home. After he asked one of the checkers to stay open later so we could check out the merchandise, Dan instructed me how to complete the assembly at home in order for our flooded basement to subside. If it wasn’t for people who care like Dan, this would have created a much larger problem the next day. I can honestly say, the years I have spent shopping at Menards, I have not had one person who took an extra step to help with my needs like Dan did. I spend thousands of dollars a annually at Menards and will be taking that busineess to Home Depot. Dan is a superstar!

  61. I went to the Waynesboro, VA Home Depot to return an item. After successfully doing that, I wanted to purchase a charger cord for a Black and Decker short trimmer that I had given to my son. It didn’t come with one, but my son had another Black and Decker charger cord that fit the trimmer, so that worked! I borrowed the trimmer, and thought that my B & D screwdriver charger cord would work, but it didn’t! Anyway, the Customer Service person, Jason, arranged for me to bring in the trimmer and then exchanged it for a complete kit, with the charger included!! What a wonderful experience!! I just hope he didn’t go overboard! I will be back to that Home Depot! Thank you!

  62. I had photographed information with my cell phone for one of your products by it’s cold number and I got to the station there and my phone was dead because it was not and not recharge the battery and the you had a sales lady there by the name Genie Jeanne Na and she’s a cashier there but this lady out of the other three or four people there that I asked did anyone have a charger for my phone she came up well give it here it’s going to take a couple of minutes she said I say okay that’s great after that she got the phone to working she took the number out of there she went to the apartment and got the item for me and got me on my way and I certainly appreciate what she did and I just was told and I should make a comment to you thank you my name is Floyd Robertson and I’ll fill it in right below have a good day

  63. after shoping evry day for long time i have home depot wonderful help like [shariffa] she such a great help thank you home depot

  64. I went to home depot to buy some painting material, brushes, and few more items related to home furnishing. A very girl Liz she helped me in the selection of the right color and amount of color in a highly professional way.Her honest opinion and dealing with a customer who had no knowledge how about paints not only saved my precious time but also money.
    Same thing happened once I went to pick some base boards and trims for my home, A young boy who was a student in university but working a Home depot was also very politely and professionally helped us. I was amazed and highly impressed by service rendered to me.

  65. I had some time to waste. So I did what I love doing and that’s browsing home depot stock. I find a lot of products which give me ideas for improving my newly bought home. Even if it’s only a can of great stuff for sealing gaps in my basement .I always enjoy going into your stores to get some innovating ideas. For the home .

  66. I was re-doing my deck and had the pleasure of working with a young man named Jason at the Home Depot Garden City store in Winnipeg to prepare my order even though he was not part of the department,. Because no one else was available, he took it upon himself to help get the product ordered and arranged delivery. He was the most respectful and helpful young man that I have ever dealt with and went over and above his duties to make sure that the order was correct. I was so impressed with his service that I came back to the store with a gift card for him and he politely declined it as he advised that employees of Home Depot are not allowed to accept gifts. He is to be commended highly for his professional manner and service. Thank you Jason!

  67. Raechal, one of the salespersons, was so helpful to me when I was trying to figure out what kind of a heat light to purchase. If it weren’t for her, I would have walked out of the store, very upset. And she was waiting on three people at the same time. And none of us was impatient with her because she handled the situation so well.

  68. recently purchased custom doors from store # 2710 Dearborn Mi. i was told the doors will be ready for pick up in 3 weeks. I recently received a call from a employee stating the doors would be available for pick up on the 12th which is today. I spoke to a Jeff Major. In the time after I kept receiving automated calls from home depot inquiring if I was still interested in the doors and if I still wanted them. Mind you, if I did not want them I would have never paid for them or I could of just cancelled the order altogether. On Monday 11th I received another automated call stating the same questions so I called back and was informed the doors would not be ready for pick up till the 19th. On one called me to inform of of this at all. If I hadn’t called when receiving the automated call my installers would have drove all the way from Ann Arbor only to be turned away because the doors would not have been there. When Jeff told me that they would be ready on the 12th. I called the company who are picking up the doors and installing them to inform him of the situation. So now I am being charged $45 for not giving them enough time because Home depot never informed me that they were not going to be ready for pick up on the 12th as I was told. I tried calling to speak to a manager, which I did. His name is Chris Lechleitner. He took all my information and never called me back at all. So I called again. This time I spoke to a mgr. His name is Eddie. He would not give me his last name. I cannot understand if you are in a Managers position and have to deal with the public. why wouldn’t you give your last name. So at this point I am LIVID. Called back and spoke to another Mgrr. Chris Elster. He was a little more reassuring. Regardless. I just remodeled my entire bathroom and spent nearly $4000 so its safe to say I am a loyal customer. If I had known that I would be treated in such a manner. I would have gone to Lowes. Now in moving forward. I need to know what I have to do to complain about this incident. Who do I call? What website do I go on. What do I have to do to report the incident and explain how the Mgrs there that do not care about my situation. Chris Lechietner. Eddie ? This is just overwhelming and ridiculous..

  69. everyone in the oklahoma city store on reno ave. were realy helpful and patty at checkout very curtius and nice. even if you buy just something small like light balbs workers are very helpful.

  70. We wanted to give a shout out for her competency to Caissier Denise in your Vaudreuil, Quebec Store. She is very pleasant, has a thorough knowledge of all the products,, always willing to help. Makes customers feel welcome. You need more employees like this. It is a pleasure doing our shopping when she is present. Thank you

  71. My name is Alphonse Jacques I visit the Huntington Home Depot store very frequently I must give my thanks, my congratulation, my compliments to one of your staff by the name VERNON … I don’t know his last name I remember he his bilinguals . Mr Vernon at many many times was indispensable to me and he is still. doing a fence job in one of my house, doing a cement job, doing a complete bathroom job and many others… I am in the medical field so no need to elaborate how I really need help ,not only that Mr Vernon educate me; took time for computations,I was impresed by his calculations for materials ,for parts , for SPECIALS orders… They were Precise, Accurate.
    Again my thanks to MR Vernon for making my projects not only easier as well help me to save money. My employers express also their gratitude.

    Sincerly
    AJ

Leave a Reply

Your email address will not be published.


*