Wesco Customer Satisfaction Survey

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Most businesses think they deliver superior customer service; however, only a small percentage of customers think these businesses deliver superior service. It is, therefore, important to know how customers feel and what they expect. Businesses have to appreciate the importance of the customer experience and of improving satisfaction levels to achieve customer loyalty. Experts agree that customer experience is one of the most important aspects for a successful business, which is why Wesco is conducting the Wesco Customer Satisfaction Survey. This survey will give you the opportunity to share your thoughts about the company, its products, and the quality of customer service you received on your last visit to one of their stores.

Implementing a customer satisfaction survey is one of the best ways to listen to the voice of the customer. Such surveys provide businesses with valuable information that otherwise might be missing. The Wesco Customer Satisfaction survey will allow the company to view the unfiltered impressions, whether negative or positive, about the service customers experience. This in-depth information will help the company improve its products and services to meet customer expectations. When you participate in this easy survey, you may choose to take part in a prize draw to win a $25 weekly gift card and a $250 monthly gift card.

About Wesco

Based in Muskegon, Michigan, Wesco is a family owned and operated convenience store chain with approximately 51 stores. For approximately 64 years, the company’s mission has been excellent customer service. Over time, many things have changed except the company’s commitment to fast, friendly service.

Wesco has expanded to include a bulk propane and fuel business, its own distribution center, Wesco energy, as well as 6 ToGo Deli operations and 6 Subway locations.

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How to Take the Wesco Customer Satisfaction Survey

You will need:

  • A computer or mobile device with Internet access.
  • A Wesco store receipt with a survey invitation.
  • Basic understanding of English.

Instructions:

  1. Visit www.gowescowelisten.com to begin the survey.
  2. Enter the store number, transaction number, date, and time of visit to proceed.
  3. Answer all survey questions.
  4. Provide your contact details.
  5. Submit the survey.
Survey video produced by GuestSatisfactionSurveys Team and Wesco customers anonymous.

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Businesses cannot have a complete picture of their customers if they do not understand their emotions. A business might infer a certain pattern through quantitative data, but it will never get to the reasons why customers feel and behave as they do. Understanding the root of customer behavior can make all the difference between a decision that brings no change and one that leads to positive results. The power in a business-customer relationship generally lies with the customer. Customers decide whether to purchase a product or service, which products or services they want, and where to purchase them. The quality of customer service they receive from a business often plays a huge part in those decisions. This is why Wesco wants to know what you have to say.

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