Halfords Customer Feedback Survey

UK Survey

Halfords is a unique and longstanding company with a deep respect for local tradition and community. For over 100 long years, Halfords has worked hard to serve good people just like you, providing them with the kind of customer service that keeps you coming back for more for a lifetime. Halfords takes great pride in knowing that its customers are happy, satisfied and proud to be a part of the Halfords family.

Because Halfords loves its customers, it created a special way to hear from them. You can find the Halfords customer feedback survey by visiting the cleverly named link www.giveusasteer.com. When you finish the guest survey, you will have a chance to win £250 for your time.

About Halfords

Founded in 1892 by Frederick Rushbrooke, Halfords began as a wholesale ironmongery. However, it was not until the year 1902 that Rushbrooke relocated into a new space on Halford Street that the company received the namesake that it is known for today. Now the company is known as a British retail expert on items such as car enhancement and parts as well as camping equipment and bikes, Halfords boasts of stores all across the United Kingdom and Ireland.

In 1931, the company proudly opened its 200th location. In 1968, Halfords had grown even more, cutting the red ribbon on store 300. Though Halfords has become one of the largest in the industry, it has maintained its small-town vibe and commitment to customer satisfaction. When you go to Halfords, you can always expect to be treated like family. This characteristic of this ever-growing brand has worked to make it the runaway success that it is today.


How to Complete the Halfords Customer Feedback Survey


What You Will Need:

  • Your original Halfords register receipt.
  • A working internet connection.
  • A few minutes of your time to complete the survey.


  1. Go to www.giveusasteer.com and make sure that you have about 5 minutes to complete the survey.
  2. Get your Halfords register receipt out.
  3. Click the arrow to get started.
  4. Select the location of the Halfords that you visited to make your purchase.
  5. Confirm the location you selected or click the provided link if you chose wrong.
  6. Answer the series of questions presented for your chance to win 250 pounds.
  7. Be sure that you fully submit the survey to ensure that your entry is included in the sweepstakes.


Halfords is a company with a sincere passion for its unique niche and its unique audience. It is always eager to hear from consumers like you who can share their experiences with Halfords openly and honestly. When you share your time with Halfords, they just might share £250 win/win.

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  • served by Matthew at Straiton Edinburgh.
    This guy was brilliant with an excellent temperament for the job at hand.
    He patiently disassembled the parts to access an extremely difficult lamp
    replacement (head lamp bulbs). This was no easy task where hand access was restricted and a blind operation. Please convey to him thanks on Modus. Viva Matthew!!!

  • I had a flat tyre drove into Halfords Sutton surrey, where Adam the Manager helped me with my problem.
    I was very stressful as I had to get back home to my dog who was on his own and was worried that I would not get back to him in time. Adam was so caring and understanding. He got me up and running in no time. I was so grateful that I thought I would come on this site and show how
    appreciated I was with this young man going the extra mile. I always have good service from this
    branch. Thank you very much from one satisfied customer.

  • I am very pleased with the service I have done today, they have installed the roof bars & box fit it was very fast and very well done by Antoni and Gary, Romford Unit 2, Gallows Corner Retail Park. Thanks a lot Antoni and Gary

  • Hi I’ve just been to Halfords Redditch were I just walked in to find a lad called Nathan was waiting for me with a light bulb that I needed with a smile on his face and ready to fit it brilliant service great

  • Great service from Oliver at Dorchester today, he was very helpful and polite and went to great lengths to show me the capabilities of a Garman bike computer, thanks

  • I had an amazing customer experience in your Sutton store with Lilly May a member of staff. She was knowledgeable, efficient, accommodating, friendly, effective and efficient! It is the best shop experience I have ever had. She is a true ambassador for Halfords! Worth her weight in gold. Thank you so much Lilly !

  • David at Burgess Hill branch, gave me the most special help by advising me on the best battery to buy for my car and fitted same right away also made an order for car mats,which are coming in a few days time,was also helped by Lorraine and Ellie who were all very friendly and most helpful. Think that they have all been given excellent training and I so appreciate it
    Thank you for such perfect service!

  • 27/09/18 hull clough road branch at 09.53 got what i needed the lovely LYNN served
    me and i got on my way very nice and polite
    lovely lady

  • Served by Johnw at Loughborough branch he really helpful when i went in with my daughters car with battery trouble tested battery found it was dead and he tried to get my car started thanks excellent customer service.

  • Many thanks to the great staff at Halfords, Chippenham who helped by testing our battery and jump-starting our car this afternoon. Helpful, friendly and efficient.

  • I recently visited the Halfords store in Stamford, spoke to a very helpful guy at the till called Richard who helped me with a new wiper blade for my Volvo C30. A young man named Scott fitted it for me and I continued shopping purchasing a new ladies bicycle Scott built the bike for me and on collection also fitted a gel saddle and speedometer, a truly lovely experience in shopping at our local Halfords store. Thanks Guys you really are very helful and doing a great job. well done. Monica Hallows

  • me and my dad took my new bike back to Halfords in Wycombe and mark and mujahid was so helpful and so nice and good

  • I received excellent customer service and care at your Botley rd branch.
    Matt did the work and was very pleasant and helpful.

    Sadly the chip in my windscreen was done but is still very visible. I had signed a
    document on the success of the repair.

    Done on 4th May 2018.


  • Served by James at Coventry brach very pleasant and helpful young man. Everytime I go to halfords he always there to help me out. So th@nx alot James keep up the good work and carry on providing excellent customer service!!

  • Was looking for window wiper blades . Could not find until Jaz came along very helpful person thank you 😊And fitted for £4 pounds well happy with that 😊

  • I am happy and satisfy at all time when i visit to hounslow branch. The lady ‘Thet’ is very good customer service skill and very helpful. Last time i have been chiswick branch that i feel like i speak with Robot. The gentlemen ‘Ali’ from hounslow branch is very helpful at other skill. He is very patient for customer.

  • I was served by Kiran, at Bath Road, in Slough and would like to say how talented and professional that lady is, could easily be the manager of the store, as she gets the calls, makes payments and still goes and fixes stuff in cars! Has a huge know how.
    We’ll done Kiran!

  • I attended Halfords in Sudbury on Tuesday the 26th Sept to install a light bulb in my Astra and was impressed by the service I got with a special thank you to Frankie who pulled out all the stops to complete the job

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