Food Basics Customer Satisfaction Survey

Store Survey

Customer satisfaction is an approach aimed towards ensuring that the overall customer experience meets or exceeds expectations. It is especially important when other businesses offer similar or identical products and/or services at the same prices. Businesses that provide the best overall experience tend to have more customers that are loyal and are more successful than businesses that do not focus on customer experience. Thus, conducting customer satisfaction surveys pays off over time. The Food Basics Customer Satisfaction Survey is a vital ingredient to the organization’s growth and sustainability. In fact, it makes basic financial sense to conduct such surveys.

Businesses can measure customer satisfaction in many different ways; however, asking customers to fill out surveys is, possibly, the easiest and most effective way. Asking them to express their approval, or lack of approval, however, is not enough. Businesses must have a system of analyzing the data received in order to tailor their operations to customers’ needs. The Food Basics Customer Satisfaction Survey is a tool that gives you the opportunity to voice your opinions and perceptions of the company. It will also provide the company with the necessary information it will need to improve its offerings.

About Food Basics

Owned by Metro Inc., Food Basics is a discount supermarket chain located within Ontario, Canada. In fact, all company stores are based in Ontario. The company was established by A&P Canada to compete with the No Frills supermarket run by Loblaw Companies.

The chain operates more than 115 stores. The chain offers an in-stock guarantee for all products in its current flyer. Should an advertised item in their flyer be temporarily out of stock, they issue a rain check with 10% off the quoted price of the product redeemable within fourteen days from the date of issue. The supermarket chain’s prices are usually lower due to low maintenance, fewer staff, and minimal store décor.

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How to Complete the Food Basics Customer Satisfaction Survey

You will need:

  • A valid Food Basics receipt with a survey invitation.
  • A PC, laptop or mobile device with internet access.
  • A basic understanding of English or French.

Instructions:

  1. Visit the survey site at www.foodbasicsfeedback.com.
  2. Select your preferred language.
  3. Enter your survey access code.
  4. Enter the date and time of visit.
  5. Answer all questions based on your Food Basics shopping experience.
  6. Enter your contact information to enter the prize draw.
  7. Submit the survey.

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Conclusion:

Food Basics is committed to providing the best overall customer experience. This is why the company is asking you to share your feedback. If you recently shopped at a Food Basics store, feel free to share your experience and tell them where they are performing well, where they are falling short, and what they need to do to improve your future shopping experiences. Share your candid feedback for the opportunity to win $1,000 in free groceries. There is a new winner every month.

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