Guest satisfaction is essential to any business. When guests are satisfied, they tend to buy more. Therefore, it is important to determine whether guests/customers are satisfied or not. Unless one measures something, one does not know if it is getting better or worse. Consequently, one cannot make improvements if one does not measure to see that is getting better and what is getting worse. For most businesses, guest satisfaction ratings can have a big effect. Firstly, the ratings help focus employees on the value of meeting and surpassing guest expectations. Secondly, when the ratings drop, they warn business owners and employees of potential trouble that can affect future profits. The Fleming’s Guest Satisfaction Survey, therefore, will help the company measure guest satisfaction, identify unhappy guests, and find potential advocates.
This guest satisfaction survey will help the company understand exactly how happy, or unhappy, guests are with the company’s offerings. Research shows that most customers do not complain when they are unhappy; however, most of them actually leave and never come back. This shows the importance of understanding what guests want and how they feel. The Fleming’s Guest Satisfaction Survey features questions that relate to the guest experience, service delivery, and overall satisfaction.
Feedback from the Fleming’s Guest Satisfaction Survey will give the company an opportunity to follow up with unhappy guests to fix problems and retain their business, and to turn happy guests into advocates. The end goal of the survey is to get actionable guest feedback that the company will use to improve the overall guest experience. When you complete the survey, you will be asked to provide your email address so the company may send you your electronic dining credit.
Fleming’s is a steakhouse restaurant chain headquartered in Tampa, Florida. The restaurant chain has grown to more than 65 locations throughout 28 states. Founded in 1998, it is owned and operated by Bloomin’ Brands. Fleming’s is a dinner only, formal attire restaurant chain that specializes in prime steak and wine. The company has earned notoriety and respect for being a leader in innovations.
How to Take the Fleming’s Guest Satisfaction Survey
You will need:
- A valid Fleming’s restaurant receipt with a survey invitation.
- A PC or mobile device with Internet access.
- A basic understanding of English.
- Visit www.flemingslistens.com.
- Enter the 18-digit code from your survey invitation.
- Answer all survey questions truthfully.
- Enter your name and email address to receive your electronic dining credit.
- Submit the survey.
- Fleming’s Website: https://www.flemingssteakhouse.com/