Old Navy Customer Feedback Survey


Old Navy is a family fashion company that puts a lot of emphasis on its consumer. Consistently running campaigns that are relevant to everyday lift, Old Navy strives to stay up to do on what is going on not only in the world of fashion but also in the world of its customer. Because of this, Old Navy is always more than eager to hear about its costumers experiences at their many stores.

In order to snag these opinions, Old Navy created the Old Navy Customer Feedback Survey. This series of carefully selected questions can be found by visiting www.feedback4oldnavy.com. Let’s find out a little more about one of America’s most famous brands.

About Old Navy

Old Navy is owned by Gap Inc. and was founded in 1994 and has since grown to become a brand that is 1,106 locations strong. Carrying styles for men, women, children, infants and even pets, Old Navy is one of the most versatile brands with an almost universal appeal. The company holds its headquarters in San Fransisco, California and proudly serves its customers on a global level.

Old Navy has become not only one of the leading casual family fashion brands in the world, but it has also worked its way into pop culture. With commercials starring some of today’s best known stars and starlets, Old Navy reaches its fan base by staying up to date on trends and offering those trends at affordable prices.


How to Complete the Old Navy Customer Feedback Survey


You Will Need:

  • About 5 minutes of your day.
  • Your Old Navy register receipt.
  • A working internet connection.


  1. Go to www.feedback4oldnavy.com.
  2. Get out your Old Navy register receipt. You will need specifics to complete the survey.
  3. Select the language that you wish to take the survey in.
  4. Enter the date that you made your Old Navy purchase.
  5. Enter the time of purchase located on your register receipt.
  6. Enter the store number of your visit.
  7. Enter the 4-digit transaction number located on your register receipt.
  8. Enter the 3-digit register number.
  9. Select “yes” or “no” when asked if you are over 18.
  10. Select the box “I am not a robot” to continue and press submit.
  11. Go on to complete the series of questions that will be specific to your purchase and visit.
  12. At the end of the survey, you will receive 10% off in-store AND online + free shipping!

Survey video produced by GuestSatisfactionSurveys Team and Old Navy customers anonymous.

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Old Navy and its decision-making team are always on the lookout for new voices and opinions that can help them to improve their already stellar customer service. Be sure to save all your Old Navy receipts, making your voice heard. It is the input of consumers like you that have helped Old Navy to grow stronger and stronger with every passing year.


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  1. Old Navy has always been a favorite of me and my family. They usually have what I want and the prices are really affordable. The associates are courteous and friendly. The sales are great!

  2. Great clothes for excellent price! Love old navy! I do most of my shopping from their store. One of my most favorite clothing store.

  3. My visit was pleasant today, with the dynamic duos, Alea S & Kalaya H and last but not least Kyleigh King. Kudos to all included management with the assistance on my return. Way to go store 07834.

  4. DeLarrius Woods was SOOO very helpful & courteous, at checkout, in Denham Springs Old Navy. Thank You Delarrius. We will be shopping at Old Navy, at Juban Crossing!!!!

  5. Old navy is a great shopping experience very easy to to shop the only regret is I shopped at the upto 75% rack and bought a pair of sweatpants with a red sticker but it wasn’t a discount ed price shame shame!!

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