DICK’S Sporting Goods Customer Satisfaction Survey

Retail Survey

The DICK’S Sporting Goods Customer Satisfaction Survey aims to measure how the products and services offered by the company meet, exceed, or fall short of your expectations. This survey gives you a chance to speak your mind and offer feedback on the company’s operations. If total customer satisfaction is to be achieved, DICK’S Sporting Goods know that they must, first, offer excellent services and products. Therefore, the company needs to hear from you.

About DICK’S Sporting Goods

DICK’S Sporting Goods is a Fortune 500 company in the sporting goods and retail industries. Established in 1948 by Dick Stack, the company is headquartered in Pennsylvania. When he was 18 years old, Dick, an avid angler who was, at the time, working at an army surplus store, was asked to think of merchandize needed to start a fishing tackle and bait business by the storeowner.

Upon presenting his suggestions, the owner told him he had no idea what he was doing. Upset by the snub, Dick promptly quit and went to his grandmother to tell her what had happened.

With $300 from his grandmother, combined with his relentless work ethic, Dick opened his own tackle and bait shop and by 1958, he had expanded his product line to include many products one would find at DICK’S Sporting Goods stores today. As of March 2015, the company runs 610 stores in the U.S., primarily in the Eastern half of the country. The company also operates specialty retailers Golf Galaxy, Inc., Field and Stream, and True Runner.

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How to Complete the DICK’S Sporting Goods Customer Satisfaction Survey

DICK'S-Sporting-Goods-Customer-Satisfaction-Survey

You Will Need:

  • A computer or mobile device with internet access
  • A valid and recent receipt from DICK’S Sporting Goods
  • A basic understanding of English or Spanish

Instructions:

  1. Visit the survey site at www.dickssportinggoods.com/feedback.
  2. Choose your preferred language.
  3. Enter the following information from your receipt: store no, transaction no, register no, date of transaction, and the total amount spent.
  4. Click ‘Start’ to begin the survey.
  5. Answer a series of questions about your most recent Dick’s experience.
  6. Answer all survey questions truthfully.
  7. You can print out your coupon or receive it via email.

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Conclusion:

Sometimes, it can be difficult to understand what brings about customer satisfaction. This is why DICK’S Sporting Goods are asking for your feedback through this survey. The information you provide will help the company focus its associates on the importance of exceeding customer expectations. In addition to helping them improve the overall customer experience, the survey also serves to show customers that the company cares about their opinions and needs. As a token of gratitude for your time and consideration, you will be presented with a coupon to receive $10 off your next in-store purchase of US$50 and above.

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