In a business environment where customer acquisition costs are continually rising, businesses must concentrate on building an outstanding customer experience to improve guest/customer satisfaction. Customer satisfaction surveys could be the most underrated tool I the consumer engagement arsenal. Businesses survey in different ways, from post purchase, automated emails ad periodic feedback surveys, to waiting staff asking if everything was satisfactory and cash register receipt requests. Unfortunately, businesses that do not survey their customers miss out on a lot of opportunities to engage with their customers. The Denny’s Guest Satisfaction Survey is designed to give customers a voice. The company wants to know what customers think about their products and/or services, as well as the company itself.
Imagine that you have just spilled a glass of water on a customer’s lap. From the look on his/her face, chances are that you will see how upset he/she is. In the current digital age, however, customers have an added avenue through which they can express their displeasure. This is particularly true when a company is adding lots of customer ad scaling fast at once. However, this does not mean that companies are off the hook for understanding their clients’ experiences. They must find a way to collect customer feedback and measure customer satisfaction, eve from afar. A customer satisfaction survey is one of the most common and effective tools.
Also known as Denny’s Diner, Denny’s is a full service coffee shop, pancake house and fast food restaurant chain operating more than 1,600 restaurants in the US, Canada, Puerto Rico, Dominican Republic, Guam, El Salvador, Honduras, Venezuela, Costa Rica, Curacao, Mexico, Japan, Qatar, New Zealand, and the UAE.
The restaurant chain is open around the clock, serving breakfast, lunch and dinner. Unlike other businesses of its kind, Denny’s does not close at night or on holidays, except where required by law. The company started franchising in 1963, and most restaurants are now franchise owned.
How to Complete the Denny’s Guest Satisfaction Survey
You will need:
- A valid Denny’s restaurant receipt with a survey invitation.
- A PC or mobile device with Internet access.
- A basic understanding of English, French, or Spanish.
- Visit www.dennyslistens.com.
- Select your preferred language.
- Locate the survey code on your restaurant receipt and enter it in the space provided.
- Answer all survey questions.
- Enter your contact information to enter the prize draw.
- Submit the survey.
- Denny’s Website: https://www.dennys.com/