dd’s Customer Satisfaction Survey


A terrible customer experience is like climbing 30 flights of stairs to get help from a product/service provider, only to be told that you need to climb back down and go up another flight of stairs. Not only do businesses need to exceed customer expectations; they also need to make life easier for their customers. Modern businesses should aim to be one-step ahead of their multi-channel customers. Any company with great customer relationships is able to grow its business without using various sales gimmicks. Businesses have to be good at what they do, or course, but running a truly successful business depends on trust.

This is why dd’s Discounts are conducting a customer satisfaction survey. The company wants to know what its customers want and how they feel about the company as a whole. The dd’s Customer Satisfaction Survey will help the company get all the information it needs to improve its products and services. It will also help strengthen the company-customer relationships, thereby improving customer loyalty and trust. With trust, businesses are able to hold on to existing customers for life. On the other hand, without it, they may as well close up shop. Building trust takes a lot of hard work and time; however, it is doable if a business works on its customer service, transparency, and consistency.

When customers trust a brand or a company, a large percentage of them will recommend the company/brand to others. Even more importantly, they will continue to do business with that company frequently. In addition, any business that fails to meet its customers’ expectations and needs will certainly hear from its disgruntled customers, through social media, word of mouth, telephone complaints, or any other way customers want.

About dd’s Discounts

dd’s Discounts aims to give people a convenient place to shop and save in their neighborhoods. The company opened its first store in 2004 as part of the Ross Family. This means that it knows everything about delivering the best deals on shoes, clothing, fashion, home décor, toys, and much more. The company’s stores offer the brands and looks that people love, at prices well below other retail chains.


How to Take the dd’s Customer Satisfaction Survey

You will need:

  • A mobile device or PC with Internet access.
  • A dd’s Discounts store receipt with a survey invitation.
  • A basic understanding of English or Spanish.


  1. Visit www.ddslistens.com to begin the survey.
  2. Choose your preferred language.
  3. Enter your 15-digit receipt number.
  4. Answer all questions truthfully.
  5. Fill out your contact information.
  6. Submit the survey.
Survey video produced by GuestSatisfactionSurveys Team and dd's Discounts customers anonymous.

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If you recently visited a dd’s Discounts store, feel free to give your candid opinions and perceptions by taking the survey. Whether positive or negative, your views and concerns will help the company serve you better. You will also get a chance to win a $500 gift card when you take the survey, or one of 5 second prizes consisting of a $100 gift card.


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