Chili’s Guest Satisfaction Survey


Chili’s has a cult following among livers of Tex-Mex-style cuisine, but it wants to know whether its offerings appeal to all its guests. This is why it is conducting the Chili’s guest satisfaction survey. Social media information and online customer surveys have become the preferred research tools for the IT era’s fast-moving businesses. Guest satisfaction surveys, which used to require a lot of investment in time and money, are now quicker, cheaper, and easily accessible. When guests/customers are asked to speak about or share their experience and concerns, many are always willing to offer their feedback. Online guest surveys provide the necessary convenience and bring customer engagement with a brand or company even higher.

A very useful element of a guest experience survey for a large organization such as Chili’s is data availability for all business locations. Providing full transparency to employees and sharing best practices are some of the most important steps when making a business more customer centric.

When you take the Chili’s guest satisfaction survey, you will help the company’s managers and employees identify your needs and key improvement areas. Afterwards, they will act upon your feedback to drive organizational change. They understand that being able to track progress and manage complex long-term improvements can help close the loop with happy guests. In addition, you could win $1,000 in a prize draw when you take part in the survey.

About Chili’s

Chili’s is an American restaurant chain that specializes in Tex-Mex-style food. Founded by Larry Levine in 1975, this casual dining chain is currently owned and run by Brinker International. Its first restaurant location was opened in 1975 in a converted postal station in Dallas, Texas. Afterwards, in 1981, it relocated to a new building on the same site before moving again in 2007. The founder’s concept was to create a full-service, informal dining restaurant with a menu containing different types of burgers at a reasonable price.


How to Take the Chili’s Guest Satisfaction Survey

You will need:

  • A mobile device or PC with Internet access.
  • A Chili’s receipt with a survey invitation.
  • A basic understanding of English or Spanish.


  1. Visit
  2. Choose your preferred language.
  3. Enter the 12-character personal code from your survey invitation/receipt.
  4. Answer all survey questions honestly.
  5. Fill out your contact information.
  6. Submit the survey.
Survey video produced by GuestSatisfactionSurveys Team and Chili's customers anonymous.

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In the past few decades, customer choice has exploded in all spheres of business, just as the world we live in has become more complex. With the constantly changing customer expectations and business circumstances has come the need to come up with deeper, stronger relationships with consumers, and the capacity to evaluate the strength of these relationships. This has led to the rise of customer/guest satisfaction measurement and customer relationship management, and now, to the point where CSM and CRM are coming together.


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