By becoming more attuned with their guests’ needs, the Corner Bakery Cafe will be able to gain a competitive advantage over their competition. The information they gather from the Corner Bakery Cafe guest satisfaction survey will help them better understand the threats posed by competitors. By uncovering their guests’ key concerns, they will be better positioned to respond to their needs, thereby turning that quick response into a core competency. The company will be able to leverage the information it receives to build a competitive advantage. The company wants to know what its guests think about its brand. The easiest way to get this information is by asking guests to speak their mind. It is that simple.
By asking them how the company’s products and services compare to those of its competitors, the company’s management will be able to understand the extent of their competitive advantage. It is not only about the services and products the company offers, it is also about the people it employs who deliver those services and products. The totality of the guest experience needs to be understood if meaningful and positive changes are to be put in place.
This survey will help the company to carefully assess each contact point between guests and the company, which will help it target specific groups that are performing poorly. Are the company’s employees competent, knowledgeable and polite? If guests’ experiences with the company’s employees are positive, the more likely it is they will come back more frequently.
About Corner Bakery Café
Corner Bakery Café is a restaurant chain specializing in breads, pastries, breakfast dishes, sandwiches, salads, soups, and pasta. The café chain was established in 1991 when the original Corner Bakery in downtown Chicago began handcraft freshly baked desserts and artisan breads using only fresh ingredients. It was, therefore, no surprise when it people began asking for sandwiches and other made to order food. The guests’ requests continued to inspire the café chain as its menu and business grew. Today, it continues to meet the desires and needs of its guests with a menu of made to order, ingredient inspired food.
How to Complete the Corner Bakery Cafe Guest Satisfaction Survey
You will need:
- A valid purchase receipt with a survey invitation.
- A PC or mobile device with Internet access.
- A basic understanding of English.
- Visit the survey site at www.cafefeedback.com.
- Enter the survey code to begin the survey.
- Enter the date and time on your receipt and how often you visit or order from the café.
- Answer all questions honestly.
- Enter your contact information for a chance to win $2,000 in the monthly draw.
- Submit the survey.
- Corner Bakery Cafe Guest Satisfaction Survey Sweepstakes Rules: Click here
- Corner Bakery Cafe Website: http://www.cornerbakerycafe.com/