Burger King UK Guest Satisfaction Survey

UK Survey

Guest satisfaction surveys have long been viewed as a perk or a luxury available only to the largest businesses with deep pockets. However, the past few decades have shown that understanding one’s target market can make or break a business. In order to survive and thrive in the current marketplace, businesses must understand and accurately target their customers. Market research comes in various forms, and some forms have higher price tags attached than others. Not all businesses have thousands of pounds at their disposal to dish out services and analyst reports from large market research firms. Fortunately, there is an easy, affordable and effective option available to businesses of all sizes.

A guest satisfaction survey is a form of market research that can help businesses understand the industry in which they operate, their competition, and their customers. The Burger King UK Guest Satisfaction Survey is an ongoing process that involves using customer feedback to drive decisions related to the running of the business.

The survey involves collecting feedback to be analyzed. Businesses may conduct guest satisfaction surveys through various ways, but the method chosen depends on what they are hoping to understand or discover. The Burger King UK Guest Satisfaction Survey, however, is a simple online questionnaire that takes approximately 5 minutes to complete.

About Burger King UK

Founded in 1954, Burger King is a popular fast feed chain that specializes in serving hamburgers. Each day, more than 11 million guests visit the company’s restaurants around the world. People love Burger King because they are famous for serving great tasting, high quality and affordable meals. It is the world’s second largest fast food burger chain. The chain’s commitment to excellent dining experiences, signature recipes, and the best ingredients is what has defined its brand for more than 60 successful years.


How to Complete the Burger King UK Guest Satisfaction Survey


You will need:

  • A Burger King restaurant receipt with a survey invitation
  • A PC or mobile device with Internet access
  • A basic understanding of English


  1. Visit the survey site at www.bk-feedback-uk.com.
  2. Click on the ‘Continue’ button to begin.
  3. Enter the restaurant number, date and time of visit located on your survey invitation.
  4. Answer all survey questions honestly.
  5. Submit the survey.

For further convenience, watch this video to understand the procedure for participating in the survey.

Survey video produced by GuestSatisfactionSurveys Team and Burger King UK customers anonymous.


Once the company collects the data, it will carefully analyze it to understand how it can help improve guest experience. Your candid feedback will help the company make smarter decisions. All the information you provide will not be used for any other purposes. The company values your candid feedback and appreciates your time and consideration. When you submit the survey, you will be given a coupon code to write on the space provided on your survey invitation. You can use the code to redeem the offer o your next visit to a Burger King UK outlet.

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  • Restaurant Sweet Briar Road Norwich…..COMPLAINT
    The hot drinks machines…coffees and teas…have been broken for several weeks. Visiting again on 28/08/17 a very hot day we found the air conditioner was not on making sitting inside impossible, the restaurant was empty and there was no provisions to enable us to eat our purchase outside the restaurant so we had to sit on the grass verge (we are 55 &58yrs old). Also on this visit our choice of ice cream was unavailable at 3.52pm on a non busy day. Also on my last 2 visits again the staff were not busy yet the toilets were a mess and after reporting it to them the toilet was only flushed leaving the mess still around the bowl. Perhaps if toilet brushes were suplied in the cubicles SOME customers might clean their own mess up !!!!! It makes me sad to complain about this place as in the past I have had really good experiences.
    Yours Maria

  • Went as a treat – spwnt £18+ The chicken tendeecrisp was awful. Toi much mayo and bun broke apart as I was eating it. Awful in car. The cheesy nacho were horrible..chesse was hard – not like photo – which looked soft and gooey .
    Very dissapointed – both me and my son ( Alex) .. who would usually pick BK over Macdonald – maybe not NOW.

  • I was recently eating at BK Canterbury high st Kent England 23/6/17.
    I had cheese and bacon burger, fries, nuggets and sprite.
    Burger and fries very nice, but the nuggets, just terrible.
    Zero tastes of chicken, just like a white meat supplement rapid in cardboard I think. Really bland and not apetizing at all. I’m not much of a fast food fan so can’t say it this is what is used in everything BK, or just local. Either way not, an insult to chicken.
    The restaurant and staff were nice and friendly, literally just the “nuggets”.
    Please pass this n to BK tasters they need to address.

  • Very disatified with take away purchase
    On the 28/5/17.
    Received wrong burger, was short on two large fries and disappointed with the dryness of chicken nuggets.. all food was not a satisfactory temperature.
    Didn’t realise all the above until I returned home and as you could imagine I found this really frustrating.

  • My order was wrong although I had repeated it twice. The person who handed me my food was not the person who took the order. He said he had given me what I had ordered and I would need to pay more money if I wanted anything else. He then proceeded to service another person. He was more interested in letting his friends into the locked door. Never met such a rude and inconsiderate person in customer service.

  • Had a meal in Braintree Freeport Village Burger King (12970). Worst meal I have had in Burger King. Fries were cold then I realised that my King Fishfinger (looking at the display at the counter after I had finished my meal) should have had three fishfingers, I only had two The toilets were not good either no soap or water. I went into the baby changing room only to find that the taps and basin were not clean either. The store looked poor and in need of attention. Spoke to the manager who offered another meal but I just did not want to stay there any longer.

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