Big Lots! Customer Satisfaction Survey

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In the current competitive marketplace, quality products and services are the things that make a business successful. Effective marketing brings in new customers; however, the reason they keep coming back is exceptional customer experiences. To deliver great service, a business needs to find out what its customers want and how they feel. It needs to understand what is important to them, as well as what it needs to do to improve. One of the easiest and most effective ways of getting this information is through a customer survey. Big Lots recognize the need for such surveys, which is why they are conducting the Big Lots! customer satisfaction survey.

Businesses of all sizes realize that customer satisfaction surveys help them measure and monitor customer satisfaction levels and evaluate their employee’s performances. However, many businesses do not see surveys as an excellent opportunity to reach out and listen to their customers. Without customer feedback, businesses might make decisions that are contrary to customers’ needs and expectations. When this happens, such businesses suffer, which is something that Big Lots does not want to happen.

The Big Lots! Customer Satisfaction Survey is an important business tool. Through it, the company will be able to gauge satisfaction and dissatisfaction levels of customers. The survey will give the company’s management an opportunity to get to know their customers better and build lasting, personal relationships with them.

About Big Lots

Big Lots, Inc. is an American retail chain with more than 1,400 stores across the country. Headquartered in Columbus, Ohio, its stores sell a broad range of merchandise, including beverages and packaged food, housewares, furniture, clothing, toys, and small electronics. Many of the products in their stores sell out rapidly. The retail chain aims to connect shoppers with their inner bargain hunter. In fact, once shoppers get a taste of closeout shopping, they never look at traditional retail chains the same way again.

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How to Take the Big Lots! Customer Satisfaction Survey

You will need:

  • A Big Lots store receipt with a survey invitation
  • A PC or mobile device with Internet access
  • A basic understanding of English or Spanish

Instructions:

  1. Visit www.biglotssurvey.com.
  2. Choose your preferred language.
  3. Enter the transaction number, store number, amount of purchase, time of visit, and date of visit.
  4. Answer all questions truthfully.
  5. Specify whether you would like to enter the prize draw.
  6. Submit the survey.
Survey video produced by GuestSatisfactionSurveys Team and Big Lots! customers anonymous.

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In addition to letting customers express their views and concerns, customer satisfaction surveys also provide an opportunity to share with customers about the latest changes and innovations in a business. Smart business owners can use customer surveys to communicate such information in order to gauge their reactions and viewpoints. Satisfied customers allow businesses to succeed and stay for the long haul. Feedback from such surveys ensures products and services are on the right track.

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6 Comments

  1. I went into biglots in laredo the one on saunders and i am so happy that the manager was very helpful and gave me great service The manager john helped and made sure that i was well taken care of the store is so organized I love shopping there

  2. I love the Biglots in South Pasadena Ca. Everyone is friendly and helpful.

    Especially Robert the furniture lead. He is the best! I love his enthusiasm and professional demeanor .

    I recommend a raise for Robert.

  3. Amanda and Vaughan at the the BigLots location off of Parham Rd. were absolutely exceptional.

  4. We purchased patio tables at your Oro Valley, AZ store on March 18, 207. Customer Service was excellent. Eric was very helpful in finding us the right tables and Tiffany was a friendly and efficient cashier. Best interaction in any Big Lots we have attended!

  5. My daughter and I always shop at the Big Lots store in Middletown for many reasons. The store is clean and items are displayed in an organized manner, and I always find what I!m looking for plus more, we just purchased a dresser and the price and quality excellent. Everyone is friendly, and the manager Alan is always helpful, frienly and makes sure I find what I’m looking for. I need something and I go straight to Alan. So pleased with all my purchases

  6. I am again going to give kudos to the Big lot store in Elmira. I HAVE BEEN A CUSTOMER FOR YEARS. as A CUSTOMER I ALSO HAVE BEEN TREATED WITH RESPECT AND FRIENDSHIP.
    So many cashiers take the time to give a welcome and smile. I do want to recognize Nancy for her outstanding service. She is my go to gal for any questions.. She is accommodating and interested in her store.
    Recently met the manager and I was pleased with our interaction

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