In the current competitive marketplace, quality products and services are the things that make a business successful. Effective marketing brings in new customers; however, the reason they keep coming back is exceptional customer experiences. To deliver great service, a business needs to find out what its customers want and how they feel. It needs to understand what is important to them, as well as what it needs to do to improve. One of the easiest and most effective ways of getting this information is through a customer survey. Big Lots recognize the need for such surveys, which is why they are conducting the Big Lots! customer satisfaction survey.
Businesses of all sizes realize that customer satisfaction surveys help them measure and monitor customer satisfaction levels and evaluate their employee’s performances. However, many businesses do not see surveys as an excellent opportunity to reach out and listen to their customers. Without customer feedback, businesses might make decisions that are contrary to customers’ needs and expectations. When this happens, such businesses suffer, which is something that Big Lots does not want to happen.
The Big Lots! Customer Satisfaction Survey is an important business tool. Through it, the company will be able to gauge satisfaction and dissatisfaction levels of customers. The survey will give the company’s management an opportunity to get to know their customers better and build lasting, personal relationships with them.
About Big Lots
Big Lots, Inc. is an American retail chain with more than 1,400 stores across the country. Headquartered in Columbus, Ohio, its stores sell a broad range of merchandise, including beverages and packaged food, housewares, furniture, clothing, toys, and small electronics. Many of the products in their stores sell out rapidly. The retail chain aims to connect shoppers with their inner bargain hunter. In fact, once shoppers get a taste of closeout shopping, they never look at traditional retail chains the same way again.
How to Complete the Big Lots! Customer Satisfaction Survey
You will need:
- A Big Lots store receipt with a survey invitation
- A PC or mobile device with Internet access
- A basic understanding of English or Spanish
- Visit www.biglotssurvey.com.
- Choose your preferred language.
- Enter the transaction number, store number, amount of purchase, time of visit, and date of visit.
- Answer all questions truthfully.
- Specify whether you would like to enter the prize draw.
- Submit the survey.
- Big Lots! Customer Satisfaction Survey Contest rules: Click here
- Big Lots! Website: http://www.biglots.com/