Best Buy Canada Customer Experience Survey

Retail Survey

Few businesses can honestly say that they stay in business solely based on their own products and/or services. Thus, unless a business can be self-sustaining, it should probably start taking an interest in what its customers want and expect. The major players in the modern business world seem to grasp the importance of customer satisfaction surveys. Even more importantly, they seem to understand the importance of motivating their customers to offer their honest opinions and perceptions. This is why Best Buy Canada is conducting the Best Buy Customer Experience Survey.

Major store chains such as Best Buy usually have a survey invitation printed on their receipts. When customers complete the survey, they usually get a reward for their effort and input in order to encourage them to offer their candid feedback. There is a myriad of ways to motivate customers to take action and share their opinions; however, customer satisfaction surveys are among the most effective ways. They allow business owners and employees to put themselves in customers’ shoes.

Customer surveys can be used to help improve services and products. In fact, there should be no product/service development process without some level of customer feedback. Additionally, after collecting and analyzing customer feedback, companies can use the information to track the ever-changing customer needs and expectations. It is important to understand that customer satisfaction encompasses all aspects of a business. Therefore, it is important to cover all areas that matter to customers, whether it is service related, product related, staff related, or premises related. This is the best way to combine all the relevant data needed to make sound business decisions.

About Best Buy Canada

Best Buy is an American multinational consumer electronics store chain headquartered in Richfield, Minnesota. The company operates in the US, Canada, and Mexico, and was founded in 1966 by Gary Smoliak and Richard Schulze. When first opened, the company operated as an audio specialty store; however, it was later re-branded as a consumer electronics store. The company operates under the Best Buy Mobile brands in Canada.


How to Complete the Best Buy Canada Customer Experience Survey

You will need:

  • A PC or mobile device with Internet access.
  • A valid Best Buy Canada store receipt with a survey invitation.
  • A basic understanding of English or French.


  1. Visit the survey site at
  2. Choose your preferred language.
  3. Locate the alphanumeric codes marked Group A, Group B, and Group C on your survey invitation/receipt and enter them in the spaces provided.
  4. Answer all questions honestly.
  5. Provide your contact information.
  6. Submit the survey.


Best Buy Canada thanks you for participating in the survey. The company strives to offer you the best services and shopping experience possible and appreciates your honest feedback. By taking part in the survey, you can rest assured that your voice will be heard. You will also get a chance to enter a prize draw to win a $1,000 gift card.

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  • Dear Sirs:

    I wanted to commend Phil in your TV department.
    Phil assisted me in purchasing a new Samsung TV today.
    Phil was very kind, helpful, polite, knowledgeable… I think he covered all the bases perfectly!!!!!
    I think you are very blessed to have Phil on your team.

    Thank you, most sincerely,

  • I had an exceptional experience shopping at Best Buy the the young salesman Jayvon was very good he took his time to explain some of the features on these products giving factual and unbiased information on all the products available and on other products which can enhance the item to give better service. Jayvon is an asset to Best Buy.
    Well done Jayvon.

    Thank you.

  • We have received outstanding castomer service at Berlington Best Buy outlet provided by employee named Seth. We were looking for a gas stove and went through a few store before we came to Best Buy on September 3. Even though the store didn’t had any large appliences on display, an employee Seth instantly made us comfortable with his personal approach to our needs, assisted us in searching on line and gave us the best deal thar other stores representatives didn’t bother to search for. We are very happy with our purchase and account service we have received. We will highly recommend o end it to our friends and family.

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