The A.C. Moore Customer Satisfaction Survey, which is powered by Service Management Group, is utilized to help determine the level of satisfaction when it comes to different products and services that are offered by the company. This will allow A.C. Moore to identify customers that are unhappy with the company, as well as those individuals who are potential advocates. Your feedback will make a big difference to A.C. Moore as it implements new strategies for marketing and consistent customer service.
Some specific areas that may be a focus for the company with this survey include the following: recognizing any potential issues that can lead to a loss in revenue in the long-term; identify what the majority of customers find to be the most significant areas that affect their satisfaction levels; and how to motivate and encourage employees at all of the store locations.
About A.C. Moore
A.C. Moore is a company that has been in operation since 1985. It started out with one store in Moorestown, New Jersey. They are a specialty retailer with a variety of floral merchandise, as well as arts and crafts items. They make these products affordable and appealing to a broad demographic of shoppers. Throughout the years, the company has grown to comprise over 130 stores. They are all located along the Eastern side of the United States, going down the entire coast.
There are more than 40,000 stock keeping units at each single store at any given time. It is a top goal of A.C. Moore to sell an assortment of products, as well as offer a convenient shopping experience with excellent customer service and reasonable prices. The majority of these stores also have professionals who offer custom framing services. Another service that is provided for adults and children alike are arts and crafts workshops and classes.
How to Complete the A.C. Moore Customer Satisfaction Survey
You Will Need:
- A computer or mobile device that will allow you access to the Internet.
- A receipt from a recent visit to A.C. Moore.
- A working knowledge of the English or Spanish language.
- Go to the following URL for the customer satisfaction survey: www.acmoorecares.com.
- Select the language that you prefer.
- Take the receipt and find the relevant information. Enter in the store number, time of visit, date of visit, amount spent, order, and click to indicate that you are over the age of 13.
- Consider your shopping trip to A.C. Moore on that day, and answer the questions accordingly. Make sure that you are candid with your answers.
- After you complete your survey, you will receive a validation code that will allow you to redeem a special offer from your receipt.
- Remember that this validation code does expire 30 days from the date on the receipt, and it is only to be used at participating locations. Each individual customer can only use this offer one time during each visit. This offer must not be transferred, transmitted electronically, sold, or duplicated.
For further convenience, watch this video to understand the procedure for participating in the survey.
- A.C. Moore Website: http://www.acmoore.com/