Lowe’s is interested in gathering insights pertaining to the purchase decisions of its customers. And what’s a better way of doing that than giving customers a chance to participate in […]

Abercrombie and Fitch is known for its casual clothing and accessories that are geared towards a young adult and college aged audience. The laid-back brand has always had an above […]

Powered by Service Management Group, the Boot Barn customer satisfaction survey is a tool through which Boot Barn strives to find how happy or discontent its patrons are with its […]

It takes hard work and continuous assessment to improve and maintain high levels of customer service and the quality of products sold. With competition ever getting stiffer, businesses are scrambling […]

Few businesses can honestly say that they stay in business solely based on their own products and/or services. Thus, unless a business can be self-sustaining, it should probably start taking […]

The Wal-Mart In-Store Satisfaction Survey is designed to learn about the customer’s attitudes about their shopping experience. The company is all too aware that this complex business requires attention to […]

Businesses can learn a lot by carrying out a customer satisfaction survey. Such surveys can deliver insight that enables businesses to identify opportunities for growth, avoid potential problems and pursue […]

Businesses with great customer relationships are more likely to grow their businesses without special treatment, fee cuts, or gimmicks. However, they have to be good at what they do, but […]

Countless businesses are realizing that customer satisfaction surveys are a remarkable entry point into meaningful customer insight. Companies that conduct such surveys have no shortage of customer loyalty and rapid […]

Irrespective of the type of business, understanding the importance of customer satisfaction is vital because unhappy customers can spell doom for a company in the long-term. In the current economic […]