JCPenney Customer Satisfaction Survey

Store Survey

The JCPenney Customer Satisfaction Survey, found at www.jcpenney.com/survey is an online survey designed by JCPenney to give customers the chance to give feedback on products and services offered by them. With this information, the company can work harder to meet your needs and the needs of others. This survey is done online, meaning you can take whenever you wish.

If you participate in this survey, you can give valuable feedback that the company can use to help make their products better and give better service. You will also receive a coupon for a 15 percent discount on your next purchase. You will be prompted for the information needed for the coupon at the end of the survey. Simply read through the instructions and answer accordingly.

About JCPenney

JCPenney is a department chain store that has name brand prices. It is more upscale than other stores, while still being affordable. There are over 1,100 stores across America and they are also online.

They offer clothing for men, women, and children, and also have jewelry, make-up, and other accessories and fashion statements.

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How to Complete the JCPenney Customer Satisfaction Survey

Requirements:

  • You need to have a computer and Internet access with cookies enabled.
  • You need to be able to read English or Spanish.
  • You must have your recent receipt with a survey invitation code.

Instructions:

  1. Go to the survey site at www.jcpenney.com/survey.
  2. Click on the blue hyperlink for either English or Spanish, whichever is most comfortable for you.
  3. Next, you will be asked to enter your survey invitation code. There is a diagram beside the text boxes to show you exactly where to look on your receipt. Click continue.
  4. Answer the questions honestly as they are given. You must answer the questions on one page to move on to the next page. Click Next when you are finished answering questions on each page.
  5. You will also be eligible to receive a coupon via email. Enter your email when prompted to do so in order to receive this valuable savings.

Survey video produced by GuestSatisfactionSurveys Team and JCPenney customers anonymous.

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