True Value Store Experience Survey

Store Survey

The True Value Store Experience Survey will help the company identify the overall level of customer satisfaction and help them with identifying their happiest and unhappiest customers. The information they gather will give them a chance to follow up with their unhappiest customers to address problems, thereby retaining their business. Additionally, the company will be able to turn happy customers into advocates. Your feedback will also help them measure changes in satisfaction levels to determine whether the initiatives they implemented have had an effect on customer satisfaction.

The goal of the True Value Store Experience Survey is to acquire actionable feedback the company can employ to improve the overall customer satisfaction levels. Most senior marketing managers find customer experience metrics useful in monitoring and managing their businesses. This is according to a recent survey of nearly 200 managers. In the current competitive marketplace, customer experience is considered a key differentiator, and is becoming an important business strategy tool.

About True Value

The True Value Company is a retail chain with more than 5,000 independent outlets worldwide. It is a hardware cooperative whose members own and operate their individual stores. The company supports several retail identities, including True Value Hardware and Home Center Stores, Home and Garden Showplace, Grand Rental Station, Induserve Supply, Taylor Rental, Party Central, and other affiliate stores. The company supports its retailers through 3,000 associates and 12 regional distribution centers.

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John Cotter founded the co-op; having started his career aged 12 at a neighborhood hardware store. John would continue to grow as a leader and build on his strong roots. He founded Cotter and Company in 1948; a co-op that included 25 independently owned and run member stores. With the 1963 purchase of Spencer, Hibbard, and Bartlett, John acquired the company as well as the True Value brand.

How to Enter the True Value Store Experience Survey

You Will Need:

  • A PC, laptop or mobile device.
  • An internet connection.
  • A valid True Value store receipt with a survey invitation.
  • A basic understanding of English.

Instructions:

  1. Visit the survey site at Feedback.TrueValue.com.
  2. Enter the following receipt information: store phone number, date of store visit, time of store visit, and the amount spent.
  3. Click on the next button to proceed.
  4. Answer all survey questions truthfully and thoroughly.
  5. Enter your email address to receive your coupon.
  6. Submit the survey and check your email to receive your coupon.

Survey video produced by GuestSatisfactionSurveys Team and True Value customers anonymous.

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Conclusion:

By monitoring the key areas important to their business, True Value Store will be able to track satisfaction and address issues that bring about low scores. Therefore, your feedback is important to them. They will use the information you provide to improve their stores. When you complete the survey, you may enter your email address to receive a $5 off $25 coupon for use at their store.

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